HomeMy WebLinkAbout2015-01-19 Workshop Meeting Agenda and Reports.pdfCity of Maple Ridge
1.ADOPTION OF THE AGENDA
2.MINUTES –January 5, 2015
3.PRESENTATIONS AT THE REQUEST OF COUNCIL
3.1
4.UNFINISHED AND NEW BUSINESS
4.1 Workplan Overview - Strategic Economic Initiatives 10:00 -11:00 a.m.
Staff report dated January 19, 2014 providing the workplan overview for the
Strategic Economic Initiatives department.
For information only
No motion required
COUNCIL WORKSHOP AGENDA
January 19, 2015
10:00 a.m.
Blaney Room, 1st Floor, City Hall
The purpose of the Council Workshop is to review and discuss policies and
other items of interest to Council. Although resolutions may be passed at
this meeting, the intent is to make a consensus decision to send an item to
Council for debate and vote or refer the item back to staff for more
information or clarification. The meeting is recorded by the City of Maple
Ridge.
REMINDERS
January 19, 2015
Finance and Audit Committee Meeting 9:00 a.m.
Committee of the Whole Meeting 1:00 p.m.
Closed Council 2:30 p.m.
January 20, 2015
Public Hearing 7:00 p.m.
Council Workshop
January 19, 2015
Page 2 of 4
4.2 Citizen Survey Results - Sentis Research 11:00-12:00 noon
Staff report dated January 19, 2015 introducing results of a survey conducted by
Sentis Market Research Inc.
Presentation by Mary Bacica, Vice President, Sentis Market Research Inc.
4.3 Advisory Committee Task Force Final Recommendations 12:00-12:15 p.m.
Staff report dated January 19, 2015 providing information on two proposed
Committees of Council and the provision of a budget to the Municipal Advisory
Committee on Accessibility Issues and seeking direction on the proposed
Integrated Transportation Advisory Committee and the Environmental
Sustainability Advisory Committee.
4.4 Request to Provide Municipal Service to Lot A, LMP 4786,
Development Property in the City of Pitt Meadows 12:15-12:30 p.m.
Staff report dated January 19, 2015 recommending that a letter be sent to the
City of Pitt Meadows noting support in principle and requesting all information and
terms related to a request to the City of Maple Ridge for the provision of water and
sanitary sewer services for a proposed auto dealership located in Pitt Meadows.
5.CORRESPONDENCE
The following correspondence has been received and requires a response. Staff is
seeking direction from Council on each item. Options that Council may consider include:
a)Acknowledge receipt of correspondence and advise that no further action will be
taken.
b)Direct staff to prepare a report and recommendation regarding the subject matter.
c)Forward the correspondence to a regular Council meeting for further discussion.
d)Other.
Once direction is given the appropriate response will be sent.
5.1
6.BRIEFING ON OTHER ITEMS OF INTEREST/QUESTIONS FROM COUNCIL
Council Workshop
January 19, 2015
Page 3 of 4
…
7.MATTERS DEEMED EXPEDIENT
8.ADJOURNMENT
Checked by: ___________
Date: _________________
Council Workshop
January 19, 2015
Page 4 of 4
Rules for Holding a Closed Meeting
A part of a council meeting may be closed to the public if the subject matter being considered relates to one
or more of the following:
(a) personal information about an identifiable individual who holds or is being considered for a position as
an officer, employee or agent of the municipality or another position appointed by the municipality;
(b) personal information about an identifiable individual who is being considered for a municipal award or
honour, or who has offered to provide a gift to the municipality on condition of anonymity;
(c) labour relations or employee negotiations;
(d) the security of property of the municipality;
(e) the acquisition, disposition or expropriation of land or improvements, if the council considers that
disclosure might reasonably be expected to harm the interests of the municipality;
(f) law enforcement, if the council considers that disclosure might reasonably be expected to harm the
conduct of an investigation under or enforcement of an enactment;
(g) litigation or potential litigation affecting the municipality;
(h) an administrative tribunal hearing or potential administrative tribunal hearing affecting the municipality,
other than a hearing to be conducted by the council or a delegate of council
(i) the receiving of advice that is subject to solicitor-client privilege, including communications necessary for
that purpose;
(j) information that is prohibited or information that if it were presented in a document would be prohibited
from disclosure under section 21 of the Freedom of Information and Protection of Privacy Act;
(k) negotiations and related discussions respecting the proposed provision of a municipal service that are at
their preliminary stages and that, in the view of the council, could reasonably be expected to harm the
interests of the municipality if they were held in public;
(l) discussions with municipal officers and employees respecting municipal objectives, measures and
progress reports for the purposes of preparing an annual report under section 98 [annual municipal
report]
(m) a matter that, under another enactment, is such that the public may be excluded from the meeting;
(n) the consideration of whether a council meeting should be closed under a provision of this subsection of
subsection (2)
(o) the consideration of whether the authority under section 91 (other persons attending closed meetings)
should be exercised in relation to a council meeting.
(p) information relating to local government participation in provincial negotiations with First Nations, where
an agreement provides that the information is to be kept confidential.
City of Maple Ridge
COUNCIL WORKSHOP
January 5, 2015
The Minutes of the Municipal Council Workshop held on January 5, 2015 at
10:00 a.m. in the Blaney Room of the Municipal Hall, 11995 Haney Place, Maple
Ridge, British Columbia for the purpose of transacting regular Municipal business.
PRESENT
Elected Officials Appointed Staff
Mayor N. Read J. Rule, Chief Administrative Officer
Councillor K. Duncan K. Swift, General Manager of Community Development,
Councillor G Robson Parks and Recreation Services
Councillor T. Shymkiw P. Gill, General Manager Corporate and Financial Services
Councillor C. Speirs F. Quinn, General Manager Public Works and Development
Services
ABSENT C. Marlo, Manager of Legislative Services
Councillor C. Bell Other Staff as Required
Councillor B. Masse L. Benson, Manager of Sustainability and Corporate
Planning
D. Spence, Fire Chief
M. Van Dop, Assistant Fire Chief, Prevention and Planning
L. Holitzki, Director of Licences, Permits and Bylaws
Note: These Minutes are posted on the Municipal Web Site at www.mapleridge.ca
Councillor Speirs chaired the meeting and Councillor Robson participated via
Skype.
1.ADOPTION OF THE AGENDA
The agenda was adopted with the addition of the following item:
4.6 Green Waste
2.MINUTES
R/2015-001
Minutes It was moved and seconded
December 8, 2014
That the minutes of the Council Workshop Meeting of
December 8, 2014 be adopted as circulated.
CARRIED
2.0
Council Workshop Minutes
January 5, 2015
Page 2 of 5
3.PRESENTATIONS AT THE REQUEST OF COUNCIL – Nil
4.UNFINISHED AND NEW BUSINESS
4.1 Strategic Planning Approach and Timelines
Staff report dated January 5, 2015 outlining discussions leading up to the
setting of strategic direction for Council in March 2015.
The Manager of Sustainability and Corporate Planning reviewed the report.
4.2 Mayor’s Homelessness Solutions Task Force
Staff report dated January 5, 2015 recommending that a Mayor’s Task Force
be established; and further, that Mayor Read, Councillor Masse and Councillor
Robson be appointed as the Council Liaisons to this task force.
R/2015-002
Mayor’s It was moved and seconded
Homelessness
Solutions Task Force
That a Mayor’s Task Force on Homelessness Solutions be
established to conduct an assessment of social service
delivery funding models and to develop recommendations
that will enhance community health for Council’s
consideration; and further, that Mayor Read, Councillor Masse
and Councillor Robson be appointed as the Council Liaisons
to this task force.
CARRIED
4.3 Mayor’s Task Force on Open Government
Staff report dated January 5, 2015 recommending that a Mayor’s Task Force
on Open Government be established; and further, that Mayor Read, Councillor
Bell and Councillor Shymkiw be appointed as the Council Liaisons to this task
force.
Council Workshop Minutes
January 5, 2015
Page 3 of 5
R/2015-003
Mayor’s Task Force It was moved and seconded
Open Government
That a Mayor’s Task Force on Open Government be
established to develop recommendations that will increase
citizen engagement in civic matters for Council’s
consideration; and further, that Mayor Read, Councillor Bell
and Councillor Shymkiw be appointed as the Council Liaisons
to this task force.
CARRIED
4.4 Remedial Action for the Demolition of Derelict/Unsafe Structure at 22315
122nd Avenue, Maple Ridge
Staff report dated January 5, 2015 recommending that Council declare the
subject property as a nuisance and require the owner of the property to
demolish the structure, fill in any excavation resulting from the demotion and
follow all Work Safe BC Hazardous materials requires for the safe removal of
any and all hazardous materials in the structure.
The Director Licences, Permits and Bylaws reviewed the report.
R/2015-004
Remedial Action It was moved and seconded
22315 122 Avenue
That Council hereby consider that the property located at
22315 122 Avenue, and legally described as PID 009-504-
834, Lot 6, District Lot 397, Group 1, New Westminster Plan
11251 (the “Property”) is in a hazardous condition and creates
an unsafe condition within the meaning of Sections 73 (2)(a)
and 73 (2)(b) of the Community Charter, as a result of the
Structure being in a dilapidated condition and insecure from
time to time over the past four years and the Structure’s
continual structural deterioration that the Structure
contravenes the Maple Ridge Building Bylaw No. 6925-2012
and the BC Building Code;
That Council hereby declares that the Property is a nuisance,
within the meaning of Section 74(2) of the Community Charter,
as Council considers the Structure to be so dilapidated and
unclean as to be offensive and pose a risk to the community,
and Council considers that there is a danger to people
Council Workshop Minutes
January 5, 2015
Page 4 of 5
adjacent to or visiting the Property, especially children due to
the likelihood of harm or personal injury;
That within thirty (30) days of receiving a copy of this
resolution, the Owner of the Property is required to perform the
following Remedial Action requirements:
1.Obtain a demolition permit and demolish the Structure,
remove the foundation and all demolition materials from
the site.
2.Any excavation resulting from the demolition must be filled
in to prevent water from ponding on the site.
3.The owner must follow all Work Safe BC Hazardous
Materials requirements for the safe removal of any and all
hazardous materials in the structure.
CARRIED
Note: Items 4.6 and 5.1 were dealt with prior to Item 4.5.
Note: The meeting recessed at 10:45 a.m. and reconvened at 11:00 a.m.
4.5 Legal Overview
Presentation by Ray Young, Young Anderson
•Elected Officials Orientation Material dated January 5, 2015
Ray Young discussed the following topics:
•Conflict of Interest
•Procurement
•Indemnification & Liability of Council
•Freedom of Information & Protection of Privacy Act
Note: Mayor Read left the meeting at 11:40 a.m.
4.6 Green Waste
The General Manager of Public Works and Development Services reviewed
the upcoming changes to the disposal of green waste as a result of Metro
Vancouver no longer accepting green waste in the general waste system. He
advised that the local private waste companies are making plans for the
collection and residents can also take green waste to the Maple Ridge
Council Workshop Minutes
January 5, 2015
Page 5 of 5
Transfer Station owned by Metro Vancouver. An information brochure is being
produced for distribution to the community.
5.CORRESPONDENCE
Note: Item 5.1 was deferred from the December 8, 2014 Council Workshop Meeting
5.1 District of Hudson’s Hope – Referral of Proposed Site C Dam Project
to BC Utilities Commission
Letter dated December 2, 2014 from Mayor Gwen Johansson, District of
Hudson’s Hope, requesting support of a request to the Provincial Government
by Hudson’s Hope and the Peace Rive Regional District for a one year
moratorium and BC Utilities Commission consideration of less expensive
alternatives to Site C.
R/2015-005
Site C Dam Project
It was moved and seconded
That the letter dated December 2, 2014 from the District of
Hudson’s Hope be received for information and the District of
Hudson’s Hope be advised that no further action will be taken.
CARRIED
Councillor Duncan – OPPOSED
6.BRIEFING ON OTHER ITEMS OF INTEREST/QUESTIONS FROM COUNCIL – Nil
7.MATTERS DEEMED EXPEDIENT – Nil
8.ADJOURNMENT – 12:15 p.m.
_______________________________
C. Speirs, Chairperson
Certified Correct
___________________________________
C. Marlo, Corporate Officer
City of Maple Ridge
TO: Her Worship Mayor Nicole Read MEETING DATE: Jan.19, 2015
and Members of Council
FROM: Chief Administrative Officer MEETING: Council Workshop
SUBJECT: Work Plan Overview – Strategic Economic Initiatives
EXECUTIVE SUMMARY:
As Council embarks on a four-year mandate, it is important that they set the strategic direction for
the term. An approach to establishing this direction was discussed with Council, and key information
items were scheduled, leading up to Council setting the strategic direction in March.
The purpose of this report is to introduce one of those items: the work plan overview for the Strategic
Economic Initiatives department. Any Council comments requiring further discussion or follow-up will
be captured throughout the presentation of this item for discussion at the March session.
RECOMMENDATION:
This report is submitted for information only. No resolution is required.
“Original signed by Sandy Blue” “Original signed by Paul Gill”
Prepared by: Sandy Blue CEcD, Ec.D, ABC
Manager Strategic
Economic Initiatives
Approved
by:
Paul Gill, B.B.A, C.G.A, F.R.M
General Manager: Corporate &
Financial Services
“Original signed by Jim Rule” “Original signed by Jim Rule”
Concurrence
by:
J.L. (Jim) Rule
Chief Administrative Officer
Concurrence
by:
J.L. (Jim) Rule
Chief Administrative Officer
Attachments: Work Plan Overview – Strategic Economic Initiatives
4.1
City of Maple Ridge – Strategic Economic Initiatives
Work Plan Overview - 2015
Department Overview
At the Department of Strategic Economic Initiatives (SEI) our ‘job 1’ is growing the economy through Investment
Attraction and Business Retention and Expansion (BRE). There are a number of aspects to our work, including the
creation of an environment that supports existing businesses and welcomes new ones. Our role includes providing
information about the community, assisting with site selection, and connecting developers with property owners and
industry partners. SEI does not build the buildings, manage the companies or create jobs. We help facilitate the
connections that enable business to achieve their goals. Essentially, we meet with individuals and ask: What do you
want to do? What do you need? How can we help?
Our People
What Did We Deliver? (2014 Highlights)
Business Attraction
We are responsible for the marketing, lead generation and ‘sales’ to bring the commercial / industrial investment
needed to diversify the tax base and help create high value local jobs. We also make presentations to targeted
industry and investment groups (68 presentations in 2014). This next section highlights a few of the significant
projects that have landed here or are in the works, in part due to the involvement by SEI. (a more complete listing is
attached):
TARGET –
o Our role - Faced with the loss of Zellers, SEI proactively reached out to Target as one of the first
Zellers/Target conversions in Western Canada, despite that the urban site is counter to their
business model.
o Outcome - About 150 jobs were saved. SEI also was instrumental in keeping former Zellers staff
employed by connecting Target with WorkBC and their training programs. Construction value $16M.
o Value added – the existence of a strong anchor tenant has increased confidence and brought
additional investment.
THRIFTY FOODS –
o Our role – SEI worked with Sobeys Ontario-based site-selector to provide them with the information
Page 2 of 16
they needed to make their site selection here in Maple Ridge.
o Outcome – 24/7 convenience for citizens in the downtown; 124 jobs. Construction value $4M (when
combined with the exterior improvements at Haney Place Mall).
o Value added – Extra Foods contract settlement occurred shortly thereafter, providing additional jobs
and shopping convenience, particularly for our seniors.
HANEY PLACE MALL – Between Thrifty Foods and Target, combined with exterior improvements completed by
the property owner, the City’s tax assessment base has increased by $8.9 million, and increased municipal
taxes by $112,000 annually.
COTTONWOOD/MOT LANDS –
o Our role – When the Province decided to sell their excess lands, including the Cottonwood site, SEI
provided information to their land broker to help them market their property. We have since met
several times with a significant developer who builds both residential and shopping centre
commercial.
o Outcome – In January 2015 a development proposal will be coming to Council.
o Value added – the developer’s clients include major retailers who have been considering locating
here.
ALBION FERRY LANDS –
o Our role - SEI worked directly with the developer to acquire access this site.
o Outcome – In January 2015 a development proposal will be coming to Council.
o Value added – the proposal could be the start of a tourism/recreation cluster, potentially employing
50-100 people.
MUSSALLEM SITE –
o Our role – this site has been largely vacant or underutilized for many years. SEI has been working
with the property owner, helping to connect with developers for this strategic site in our downtown.
o Outcome – TBD
TREVOR LINDEN CLUB16 –
o Our role – this site has been a blight in our downtown for decades. SEI worked with the broker and
the out-of-country property owner to bring this flagship business to our downtown.
o Outcome – Opened for business in 2013; Construction value $1.8 million, and $2.6 million for the
building including exterior renovations; created internal jobs and fitness contractor positions;
Assessed value increase $2.6 million; Additional tax revenue approx. $33,000.
o Value added – strengthens the health and wellness cluster options, significantly improves the
streetscape, and will help to attract additional lease tenants to the building.
HOTEL 224/Callaghan –
o Our role – worked with the property owner who had a vision for a destination hotel; connected with
hotel industry experts and investors; convinced the Province to expedite approvals for international
investors.
o Outcome – project got to building permit stage, experienced delays. SEI is continuing to work closely
with the proponent and expect a new building permit application early in 2015.
o Value added – will begin to build the tourism cluster, filling a gap in meeting and conference space
and tourist accommodation.
KANAKA BUSINESS PARK –
o Our role – working with land owner and broker, and met with each individual client who have
purchased lots.
o Outcome – the park is 60% leased, with strong interest in the remaining lots.
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o Value added – demand for larger lots cannot be met from existing inventory.
PREMIUM CASUAL RESTAURANT BRANDS –
o Individual Councillors have expressed strong interest in enhancing the entertainment/lifestyle
options, including a wider selection of restaurants. The approach to attracting this type of business is
ownership groups and industry associations.
o Our role – SEI attended three national hotel/restaurant conferences to introduce the opportunity in
Maple Ridge. We followed up with letters and information.
o Outcome – We are seeing a strong interest from some of these companies. Brown’s Social House is
an example of a new addition to our community.
NATIONAL RETAILERS –
o Similarly, there is an interest in attracting national retailers to broaden the selection of shopping
options. The approach to attracting this sector is through the development/real estate groups who
have certain retailers in their “portfolio.” They construct the build-to-suit development, then bring
their stable of retailers into a particular site.
o Our role – Working with the industry associations and developers, we provide the information they
need and help make the connections to property owners.
o Outcome – Due in part to the potential for development in the Albion Flats, there has been
significant interest in Maple Ridge by retailers. There are pre-application discussion underway.
Business Retention and Expansion (BRE)
In BC, most businesses are small businesses. Estimates are that 90% of new business growth comes from existing
business. That is why SEI makes a dedicated effort to support this sector. This section highlights some of the more
recent BRE initiatives (the full listing forms Appendix 1):
•NORTHVIEW ENTERPRISES – provided information and resources in support of their plans, allowing them to
relocate a prime site for future riverfront mixed-use development, and resume operations further east
(retaining them in Maple Ridge), and resulting in an increase in jobs from 11 to 60.
•LEFT OF THE DOT – worked with this start-up technology company to locate here, and then as they outgrew
their initial location, helped them relocate so they could expand their business.
•MEADOWRIDGE SCHOOL – significant growth is underway and planned. SEI is working closely to help them
align their growth with our priority economic development sectors (eco and agri-tourism, sustainable
agriculture, post-secondary and high tech). Potential outcome: a doubling in assessed value, increased
number of jobs, and will draw more affluent families to locate here.
•MERIDIAN MEATS – this is a family business that has outgrown its site here. They will be expanding the
business, constructing a new building, and moving their headquarters here from another municipality. Their
move will enable a neighbouring business to expand.
•MAJOR DOWNTOWN PROJECT – a property with several existing businesses has the potential to be a
significant mixed-use development. SEI has been working with the property owner to assist with visioning,
and providing connections to expertise and investors to advance this project.
•E-ONE MOLI ENERGY (CANADA) LTD – E-ONE MOLI ENERGY (CANADA) LTD – Alyson Cuthbertson, Manager,
General Affairs:
o “What we have here is a really great news story. Over the past six years, the company has taken the
2009 negative decline in business with the downsizing of the lithium ion battery manufacturing
operations and created a new business model. We’ve evolved into a highly respected Canadian
research and development operation and North American distribution centre for our headquarters in
Taiwan. Over 60 people are employed here in Maple Ridge, in various capacities such as Engineers,
Scientists, Technologists, Technicians and Administration. Our ongoing challenge is high overhead
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and operational costs. The current building square footage (150,000 sq. ft.) is double the size
required for our current operations. Despite the pressure to relocate the R&D facility to a smaller
footprint to reduce costs (this would have resulted in moving the business outside the community),
the building space has been repurposed to attract tenants and the film industry. With this
reutilization, E-One Moli Energy is now home to an emerging tech hub with three other tech
companies providing an additional 42 jobs. The film productions have extensively used our location,
assisting in taking the financial pressure off.”
•GFR PHARMA – SEI helped this client connect with resources to source employees as they prepared to move
to a new location within Maple Ridge. This move will facilitate an expansion that will increase jobs from 100
to 200 in 2015.
Film
Film is big business in Maple Ridge. Film Industry estimates that over 600 of our residents are employed by this
sector of the economy. We have a staff member dedicated to supporting film production. In 2014 there were 61
productions in Maple Ridge, each employing between 25-100 people. A complete listing of the 2014 productions,
which generated over $100,000 in permit revenue, is attached.
SEI has also been in dialogue with several groups seeking to establish dedicated production studios in Maple Ridge.
Marketing and Lead Generation
SEI is responsible for the marketing, lead generation and ‘sales’ to bring the commercial / industrial investment
needed to diversify the tax base and help create high value local jobs. We also make presentations to targeted
industry and investment groups (68 presentations in 2014). Here is a summary of the initiatives that we have been
involved in.
•businessSTART and True North Fraser programs
•Town Centre and Employment Land Incentive Programs
•BC Jobs Plan, including Education Task Force and Labour Market study
•Partnerships with other municipalities and Province, industry and investment groups
We also host major events, such as an annual Economic Summit; and in 2014 three UDI Fraser Valley events, the
CME Industry tour, various Ministry Tours.
Efficiency & Effectiveness Highlights
•The Invest North Fraser Economic partnership allows us to efficiently deliver businessSTART, True North Fraser,
and the Education Task Force initiatives under a regional umbrella, pooling resources with neighbouring
municipalities.
•SEI proactively reaches out to targeted industry and business audiences, such as the Govt of BC Provincial
Nominee Program (PNP), and participation in industry programs and events such as BC Technology Industry
Association (BCTIA) and Canadian Manufacturers and Exporters (CME).
•SEI effectively managed to employ others to promote our brand. Examples include:
o For the first time ever, CME included Maple Ridge in their regional tour during Manufacturing Month this
year.
o Minister Shirley Bond of Jobs, Tourism and Skills Training together with senior ministry staff visited
Maple Ridge in November for a North Fraser BC Jobs Plan update.
o Real Estate Investment Network (REIN) has chosen to profile Maple Ridge at its investor forum in
January 2015.
Page 5 of 16
•Technology improvements in the SEI boardroom enable us to consistently deliver professional information to
investors and businesses. Accessing presentations, websites and marketing materials helps us tailor
information to meet the needs of each client ‘on the spot’
•Online enhancements made in 2014 have made it easier for business to find information. The Maple Ridge
website was refreshed, and the Invest North Fraser, businessSTART and True North Fraser websites were all
enhanced.
How are we doing?
•Jobs highlights:
o Northview: 11 to 60;
o GFR Pharma: 100 to 200;
o E-One Moli: retention of 65; associated tech hub added 42;
o Thrifty Foods 125;
o Target: retained 150;
o Chances Gaming Centre added 20;
o Advantec Global added 70, and set to double;
o Ardex will bring 20 jobs to Kanaka Business Park, and run a rolling inventory of 20 training seats;
o for additional numbers, see Appendix 1.
•Business licence renewals remain around 90%, versus the Canadian average of 66.7% (Industry Canada 3-
year business survival rate).
•Commercial/Industrial building permit values:
2011 2012 2013 2014 Totals
Commercial 8,338,000 12,854,000 24,585,000 7,534,000 53,311,000
Industrial 17,198,000 14,003,000 2,151,000 761,000 34,113,000
Totals 25,536,000 26,857,000 26,736,000 8,295,000 87,424,000
•Filming Activity:
What Will We Be Doing? (2015 Deliverables)
What When
EDUCATION: Work with stakeholders to advance goals for multi-institutional post-secondary. Capitalize
on job creation opportunities identified in the North Fraser 2014 Labour Market Research
- Next Step: Meet with Mayors and Councils, MLAs, Education Task Force and Education Steering
Committee members to discuss Labour Market Research Recommendations and determine next
steps.
Dec
Jan.29
INVESTMENT ATTRACTION: Focus on priority Commercial Industrial target properties. Work with owners
/ agents to connect them with expertise and investors to advance development. 3 major Town Centre
properties, Albion Industrial, Kanaka
- Albion Industrial: Meet with property owners to explore opportunities options
- Kanaka: Continue to work with the property owner to fill the available lots
Dec
Page 6 of 16
- Town Centre: Continue to work with property owners to move their projects forward
FILM: Process Review: to increase efficiencies and enhance customer service; improvements will
include revamping the film section of the website and work with BC EDA to develop a Film module for
Executive Pulse to manage film industry leads
Apr
BRE: At the first anniversary mark of businessSTART, the program will be reviewed, including
consulting with program participants. Feedback will help shape program enhancements in 2015.
Feb/Mar
AGRICULTURE AND TOURISM: In 2014, agriculture & agri-tourism companies & events were identified.
2015 activities will include targeted outreach to encourage them to utilize the True North Fraser and
WorldHost programs.
May
OUTREACH: An Integrated Marketing Communications Plan will be developed to help achieve Council
goals for a vibrant economy. The plan will address various communication activities: online (website &
social media); events, presentations; and Media ( print & online).
Dec
REPORTING: SEI will be reporting on a quarterly basis to Council, with updates similar to this. Apr, Jul,
Oct
EXIT ANALYSIS: SEI will perform an annual review to understand the reasons why some businesses
close up shop in Maple Ridge. Business licence non-renewals will form the basis for this review.
May
Operating Budget
Adopted Proposed
All $ values in 000's (thousands)2014 2015 $% 2016 2017 2018 2019
Revenues
Contributions from Others 203 208 5 2%208 208 208 208
Permits 5 5 - 0%5 5 5 5
Sale of Services 10 10 - 0%10 10 10 10
218 223 5 2%223 223 223 223
Expenditures
Conferences & Meetings 16 10 (6)(38%)10 10 10 10
Contract 35 35 - 0%35 35 35 35
Grants & Donations 205 235 30 15%235 210 210 210
Marketing 61 39 (22)(36%)39 39 39 39
Memberships 4 4 - 0%4 4 4 4
Miscellaneous 2 2 - 0%2 2 2 2
Salaries 341 376 35 10%385 396 405 415
Supplies & Misc.2 2 - 0%2 2 2 2
666 703 37 6%712 698 707 717
Totals 448 480 32 7%489 475 484 494
Proposed Changes Proposed
Page 7 of 16
Appendix 1: Highlights of recent SEI activity
Row
# Project Contact Location Type Status est. file
opened
est. #
meetings
/contacts
Community Impact
Business Attraction
1 223 North * 223 Lougheed Mixed Use , New
construction
built 2012 4 Comprehensive development
site with commercial/retail
component in prime Town
Centre location
2 3 Towers * Brown & Edge Mixed Use , new
construction
application 2013 3 Comprehensive development
site with commercial/retail
component in prime Town
Centre location
3 Albion Industrial
Landowner
* Albion Industrial marine/ship
building, new
industrial
inquiry 2014 3 advanced manufacturing, high-
value jobs,
4 Albion Industrial
Landowner
* Albion Industrial Film, New
Commercial
inquiry 2014 3 high technology, high-value jobs
5 AerialX * Exploring potential sites Tech Aerospace -
drone R&D
inquiry 2014 3 high technology, high-value jobs
6 Ardex * Kanaka Industrial Manufacturing -
Industrial Coatings ,
new industrial
pre-
application
2014 3 Advanced manufacturing, high-
value jobs. Jobs: 20 (forecast)
7 Bikram Yoga * Lougheed & 227 site selection
assistance &
business startup ,
commercial reno
active 2011 4 Town Centre investment. Jobs:
10
8 Brikers * Kanaka Industrial Manufacturing -
Equip R&R, new
industrial
pre-
application
2013 4 Advanced manufacturing, high-
value jobs. Jobs: 20-25
9 Chances Maple Ridge * Town Centre Entertainment ,
new Construction
built 2009 dozens Tourism attraction in Town
Centre. Jobs: 85-100
10 Coopers Foods * ,
11 Country Garden * introduced to Mussallem, SQBG
for IR5, Tom Meier, Derek
Peever, Villages at Port Haney
Investment
development
company interested
in 200+ acres
inquiry 2014 6 Major investment and
development potential
12 Delta Force paintball * Kanaka Industrial Tourism attraction ,
infrastructure
in progress 2012 10 Tourism attraction. Jobs : 35
(forecast)
13 Dewdney Centre * DTR & 224 Comprehensive
mixed-use
development
2009 15 Comprehensive development
site with commercial/retail and
major tourism attraction
components
14 Envy Fitness * Town Centre Mixed Use ,
commercial reno
built 2010 5 Significant renovation/upgrade
of older building, one of the first
TCIIP projects. Jobs: 10
15 Executive Lease * former Don Cherry's site Purpose built exec
suite rentals , New
Commercial
pre-app 2010 4 Executive/physician recruitment,
film attraction. Jobs: 10
(forecast)
*Contact names confidential and available to Council upon request.Page 8 of 16
Appendix 1: Highlights of recent SEI activity
Row
# Project Contact Location Type Status est. file
opened
est. #
meetings
/contacts
Community Impact
16 former HSBC * 224 medical ,
Commercial Reno
complete 2010 10 Potential site for comprehensive
wellness centre in high profile
Town Centre location. Jobs: 10
(forecast)
17 Golden Earies * Town Centre Mixed Commercial
- tower , New
Commercial
inquiry 2010 6 Potential site for comprehensive
wellness centre in Town Centre.
Jobs: 20-25 (forecast)
18 Magnum * Kanaka Industrial Manufacturing -
Bridge Builder ,
new industrial
2013 6 advanced manufacturing, high-
value jobs, supply chain
attraction
19 Major Film Sector studio
& related
* TBC Working with Govt
of BC and private
interest to bring
major studio
investment to
Maple Ridge
enquiry / due-
diligence
2012 8 high tech, high value jobs
20 MGM Grand Resorts * food export tour with Govt of BC
to 3 MR farms
explore food export
for 14 MGM
worldwide resorts ,
export
enquiry / due-
diligence
2013 4 Agri-foods, food processing,
transportation/logistics
21 Net Zero Waste * TBC composting , 2009 15
22 Northview Enterprises * 287 Industrial , active 2011 4 Advanced manufacturing, high
value jobs. Jobs: 60
(confidential)
23 Petsmart * Town Centre Commercial reno built 2013 2 Major retail attraction in prime
location in Town Centre. Jobs:
50-100 (forecast)
24 Major developer * Cottonwood lands - HBP &
Lougheed
Mixed Use , new
commercial
pre-
application
2013 4 Comprehensive development
site with commercial/retail
component
25 RST Instrumentation * Maple Meadows Industrial Technology, 2012 3 High -tech advanced
manufacturing, high-value jobs.
Jobs: 20 (estimated,
confidential)
26 Restaurant (franchiser) * Town Centre QSF restaurant and
head office,
Commercial Reno
in progress 2014 4 Town Centre investment, iconic
brand. Jobs: 10-15 (forecast)
27 Sandman Hotels * TBC Tourism &
Business , new
commercial
inquiry 2012 12 Major Regional tourism /
convention asset. Jobs: 150-200
(forecast)
28 ShareJoy * agri-
food/nutriceutical,
new industrial
in progress 2014 10 Agri-foods, food/nutriceutical
processing. Jobs: 4
29 Smart Centres * Albion Flats Mixed Use , closed 2010 dozens Generated retail interest
30 Major Investor * former Albion Ferry land restaurant, guiding,
tours, retail ,
Commercial Reno
pre-app 2009 8 Tourism / convention asset.
Jobs: 25-30 (forecast)
31 Sustainable Wood
Products
* site selection assistance request value-added wood
production,
manufacturing
Pre-
application
2014 4 Advanced manufacturing. Jobs:
5-10 (forecast)
32 Swirl VQA Wine * Town Centre Retail , Commercial
Reno
built 2010 10
*Contact names confidential and available to Council upon request.Page 9 of 16
Appendix 1: Highlights of recent SEI activity
Row
# Project Contact Location Type Status est. file
opened
est. #
meetings
/contacts
Community Impact
33 Target * Town Centre Retail built 2011 5 Major retail attraction in prime
location in Town Centre. Jobs:
125
34 Thrifty Foods * Town Centre Retail built 2010 5 Major retail attraction in prime
location in Town Centre. Jobs:
124
35 Trevor Linden Club 16 * DTR at 224 upscale Fitness
Facility. This
building has been
an eyesore in
downtown Maple
Ridge for years.,
commercial reno
active 2008 20 High profile business in prime
location in Town Centre;
significant TCIIP project;
physician/executive and
business attraction asset. Jobs:
12
36 Villages at Port Haney * 224 & River Road Mixed Use , application 2011 8 Comprehensive development
site with commercial/retail
component
37 Webster's Corner
Industrial Park
* 256th Street General Industrial, ongoing 2008 20 Advanced manufacturing, high-
value jobs. Emerging advanced
manufacturing hub. Jobs: 40
38 Wellness Centre * Town Centre holistic health
centre, New
Commercial
inquiry 2014 5 Wellness centre, physician
attraction, high-value jobs. Jobs:
12-15 (forecast)
39 WildPlay * met with proponent of initial
concept numerous times. Public
process followed including an
RFP
Tourism attraction ,
infrastructure
complete 2010 25 Major tourism attraction
Business Retention and Expansion
40 Advantec Global * 277 & Lougheed Manufacturing -
Industrial & Marine
,
ongoing 2013 5 Advanced manufacturing, high-
value jobs, major growth
potential (LNG). Jobs: 150
41 Big Feast * restaurant BRE, commercial
reno
active 2011 5 Tourist attraction (featured on
You Gotta Eat Here). Jobs: 10-
12
42 CEED Centre * Town Centre Education , ongoing 2009 30 Education sector employer.
Jobs 10-12
43 Chameleon * 224 Restaurant ,
Commercial Reno
ongoing 2008 5 High profile restaurant attraction
in Town Centre. Jobs 12-20
44 Chrislan Ceramics * Maple Meadows Industrial Manufacturing,
New commercial
ongoing 2009 4 Advanced manufacturing/high
tech manufacturing, high-value
jobs. Jobs: 30
45 Concerto restaurant * restaurant dispute / Fraser
Health issue re
building inspection
approval ,
complete. closed
closed 2011 6
46 E One Moli Energy * Maple Meadows Industrial Manufacturing - R
& D ,
ongoing 2008 15 High technology/advanced
manufacturing, high-value jobs,
centre of emerging technology
hub. Jobs: 75
*Contact names confidential and available to Council upon request. Page 10 of 16
Appendix 1: Highlights of recent SEI activity
Row
# Project Contact Location Type Status est. file
opened
est. #
meetings
/contacts
Community Impact
47 Extra Foods * DTR BRE ongoing 2009 3 Major retail attraction in prime
location in Town Centre. Jobs
80-100
48 GFR Pharma * Albion Industrial Manufacturing -
Pharma , New
Commercial
pre-app 2014 3 High tech / advanced
manufacturing, high value jobs.
Jobs: 200
49 Golden Ears
Physiotherapy
* Town Centre Health/Wellness.
Relocation within
Town centre,
commercial reno
in progress 2014 3 Comprehensive wellness
centre. Town Centre attraction.
High-value jobs. Jobs: 15-20
50 Greyhound * Seeking relocation site
downtown. Provided
demographics and growth
information.
Now have stop at
Haney Transit
Exchange and
good understanding
of opportunity here.
, BRE
active 2014 8 Transportation / logistics
support for local business. Jobs:
2-4
51 Hyper Stealth * Maple Meadows Industrial Technology ongoing 2012 6 High tech/advanced
manufacturing, high value jobs,
part of emerging high tech hub.
Jobs: 2
52 Karate for Kids * Town Centre Owner not
renewing lease.
Seeking new venue
ongoing 2014 2
53 Left of the Dot * Maple Meadows Industrial Technology ongoing 2010 6 High growth, high technology
company, driver of emerging
high tech hub. High-value jobs.
Jobs: 22
54 Lordco * DTR BRE - growth ongoing 2011 4 Major retail attraction in prime
location in Town Centre, head
office location, high value jobs.
Jobs: 150
55 Luso Concrete * local concrete supplier REIN
referral enquiring about TCIIP
opportunities & requesting intros
connected with pre-
application project
teams for intro ,
infrastructure
enquiry / due-
diligence
2014 3 High value construction jobs.
Jobs 12-18
56 Marks * retail - clothing BRE various -
including move of
location & assist
with leasing out
current space
active 2009 10 Major high-profile retail outlet.
Jobs: 15-25
57 Farm Market Concept
(confidential)
* DTR & 227 Retail & office ,
New Commercial
application 2014 2 Major retail attraction in prime
Town Centre location. Jobs: 20-
30 (forecast)
58 Multi-trends * Maple Meadows Industrial Technology ongoing 2008 20 High tech, high value jobs, part
of emerging high tech hub.
Jobs: 12-15
59 Red Hawk Survival * outdoor adventure / first aid /
survival training
BRE & assist with
connections
closed 2010 12
60 Restaurant * Lougheed restaurant , new
commercial
application 2011 4 New Town Centre attraction.
Jobs: 12-25 (forecast)
*Contact names confidential and available to Council upon request. Page 11 of 16
Appendix 1: Highlights of recent SEI activity
Row
# Project Contact Location Type Status est. file
opened
est. #
meetings
/contacts
Community Impact
61 Roast Bistro * restaurant Dispute / owner not
renewing lease.
Seeking new venue
closed 2012 4 business retention
62 Ridgemeadows School * 240 & DTR Education ,
Commercial Reno
ongoing 2010 15 Education sector employer,
physician/executive attraction,
investment attraction, high value
jobs. Jobs: 150 (forecast)
63 Food Processing plant * Maple Ridge North blueberry
processing, New
industrial
pre-
application
2014 2 Advanced manufacturing, food
processing, transportation
logistics, high-value jobs. Jobs:
40-60 (forecast)
64 Star Five Catering * 256th Street Catering/restaurant.
The owner is not
renewing lease.
Seeking new
venue.
in progress 2014 12 Business retention. Jobs: 3-5
65 Suite 300 * Municipal - SEI Business
Innovation Centre,
Commercial Reno
complete 2011 15 business attraction and
retention, post-secondary
education
66 The Villlage Space * co-working space 226th assistance for
business , active
2014 3 Business retention and
expansion; innovative business
support service. Jobs: 3-5
67 Tiny fingers. Tiny toes * retail children’s wear BRE - assist with
startup ,
closed 2010 4
68 Zenas Gluten Free * bakery DTR west of 224 bakery ,
commercial reno
ongoing 2012 6 Major retail attraction in Town
center. Jobs: 3-5
Community/job
s
69 Haney Farmers Market * Memorial Peace Park Agriculture 2009 15 Tourism attraction in Town
Cente, supports small
businesses and local agri-foods
sector. Jobs: 50
70 Haney Farmers Market * Saturdays from April - November
in Memorial Peace Park
celebration of
agriculture and
local artisans , BRE
ongoing 2008 12 Tourism attraction in Town
Cente, supports small
businesses and local agri-foods
sector. Jobs: 50
Lead Source
71 Provincial Nominee
Program (PNP)
* across Maple Ridge Quarterly seminars
for prospective
investors to
Canada.
ongoing 2011 10 Major foreign direct investment
attraction (e.g. Sharejoy, Hilton
Express)
*Contact names confidential and available to Council upon request. Page 12 of 16
Appendix 1: Highlights of recent SEI activity
Row
# Project Contact Location Type Status est. file
opened
est. #
meetings
/contacts
Community Impact
72 REIN - Real Estate
Investment Network
* across Maple Ridge Annual
presentations at
REIN meetings.
Investors have
invested heavily in
Maple Ridge
projects
ongoing 2009 20 Major lead development source
for real estate investment (Envy
Fitness, Executive suites)
Partnership
*
73 BCIT * Suite 300 + Library Continuing
Education
ongoing 2012 10 Potential partner in multi-
institutional post-secondary
74 BCIT studies * Library, Suite 300 complete
75 BCTIA Centre4Growth * suite 300 - 22470 DTR Technology
Industry ,
commercial reno
inquiry 2012 20 Potential partner in multi-
institutional post-secondary
76 BCTIA Centre4Growth * launch announcement partnership Nov
2012
ongoing 2011 25 Partnership announcement,
lead generation, emerging tech
cluster
77 DMRBIA * services for Downtown Maple
Ridge businesses
BIA levy in place for
all BIA property
owners
active 2008 50 - 75 Primary marketing organization
for Town Centre businesses
78 Invest North Fraser * Various locations annual economic
summit attracts
100+ influential
leaders / decision
makers each
ongoing 2009 1,500 Investment attraction for priority
sectors (education, advanced
manufacturing, tourism,
agriculture, high tech)
79 SQBG * Full Service Campground near Whonnock
Lake
RFP 2012 8 Major tourism attraction
80 TMRPM * office at Harris Rd. Pitt Meadows Fee for Service
contract., Tourism
FFS service
provider
Active
$35 k /yr.
FFS
2008 100 Tourism attraction. Providing
visitor services
SEI Activity/Program
81 Commercial /Industrial
Strategy
* Various locations investment
attraction and
business growth
in progress 2009 50 or
more
Investment attraction, business
retention and expansion (GFR
Pharma)
82 BC Blueberry Council
Tour
* Various locations Lead directly
ShareJoy
investment,
investment
attraction and
business growth
ongoing 2014 2 Agriculture investment, agri-
foods, food processing
*Contact names confidential and available to Council upon request. Page 13 of 16
Appendix 1: Highlights of recent SEI activity
Row
# Project Contact Location Type Status est. file
opened
est. #
meetings
/contacts
Community Impact
83 BC Jobs Plan * priority BC Jobs Plan sectors Projects include
Education Task
Force, Education
Forum and Labour
Market study ,
investment
attraction and
business growth
ongoing 2010 30 or
more
Investment attraction for priority
sectors (education, advanced
manufacturing, tourism,
agriculture, high tech)
84 businessSTART * suite 300 - 22470 DTR INF - business
assistance,
commercial reno
built 2013 50 Support for new and existing
entrepreneurs
85 businessSTART * program manager assistance for
entrepreneurs - 77
seminars, 181
individual meetings,
540 participants,
business program
ongoing 2013 800 Investment attraction, business
retention and expansion
86 CME Manufacturing
Month Tour
* Investment
attraction, business
growth, business
retention,
investment
attraction and
business growth
ongoing 2014 12 Investment attraction for
advanced manufacturing/high
tech industries and education
87 client interactions * enquiry, site selection,
demographic info, pre-
application, dispute resolution,
intro to staff, connection to
resources
investment, BRE,
Film
active 2008 est.
10,000
client
interaction
s in 2014
Investment attraction, business
retention and expansion
88 EAC meetings * Estimated 15 hours
/ month for admin.
+ 10 - 12 hrs. for
manager and 4 - 6
for BRE
ongoing 2008 100-200 Support EAC in their advisory
role to Council on economic
development activities and
opportunities
89 FCM Brownfields Peer
Learning Advisory
* provides education and funding
support for brownfield
redevelopment projects
Regular meetings,
advice to
developers and
property owners,
New Commercial
ongoing 2010 20 real estate investment and
development, particularly in
Town Centre
90 Film * film production liaison. 2006 0
2014 474 productions, 1567
permits, $816, 648 permit
revenue, 2,637 shoot days
film production
assistance -
scouting, permits,
prep, shoot, wrap ,
film services
ongoing 2006 1000s Investment attraction
(technology), business retention
and expansion
91 Film 2014 * an estimated 800 people
employed in the film industry live
in Maple Ridge
film production
assistance -
scouting, permits,
prep, shoot, wrap
productions 2014 100s 61 productions; 25 - 100 people
per production; 216 permits, 339
shoot days, $3.39 Million
economic impact
92 KPU SWBC Food
Systems
* Maple Ridge significant amount
of ag land
3-year food
production research
study
ongoing 2010 10 Agriculture, food processing,
transportation and logistics
*Contact names confidential and available to Council upon request. Page 14 of 16
Appendix 1: Highlights of recent SEI activity
Row
# Project Contact Location Type Status est. file
opened
est. #
meetings
/contacts
Community Impact
93 Mayor's welcome letters * letter and info sent to all new
businesses
BRE , general ongoing 2010 200
94 Municipal projects * Downtown
enhancement &
other projects
ongoing
95 Post-Secondary * TBC Institution -
Education , new
commercial
inquiry 2010 70
96 presentations * Invest Maple Ridge - TCIIP, INF,
PNP
68 Investment
attraction & BRE.
Presentations 2014
active 2014 68
97 TCIIP * Investment
attraction, BRE
ongoing 80 projects, $110 million
investment in Town Centre
98 Interfor Hammond
Cedar
* BC Jobs Plan and
potential industrial
interest
ongoing 2009 8
*Contact names confidential and available to Council upon request. Page 15 of 16
Appendix 2: Productions Filmed in Maple Ridge - 2014
FEATURE FILMS MOVIES OF THE WEEK
•Rampage II
•Black Fly
•Preggoland
•Skin Trade
•Air
•Warcraft
•Formula M
•Damage
•Driftless Area
•The Bleeding Edge
•Rab Rhaka
•Adrian
•Into the Forest
•Life on the Line
TV SERIES/PILOTS
•House Hunters Int’l
•Signed, Sealed, Delivered
•Wayward Pines
•Haunting Hour
•The Whispers
•The Returned
•IZombie
COMMERCIALS
•Ford
•HSBC
•Off!
•Kohl’s
•Veiled Threats
•Christmas Tree Farm
•Buried Secrets
•Memory Book
•The Christmas Secret
•My Boyfriend’s Dog
•Truth & Lies
•Jingle All the Way
•Match Made in Heaven
•Recipe for Love
•Till Death Do Us Part
•The Write Man
•Nine Lives of Christmas
•Stolen Daughter
•Run for Your Life
•Hit & Run
•Vendetta
•Signed, Sealed, Delivered
Christmas Special
•Pants on Fire
•Reluctant Witness
•Man Maid
•Photographs
•Paper Angels
•Christmas Tail
•I Do, I Do, I Do
•Sarah’s Choice
•Fatal Memories
•The Confirmation
•Driven Underground
•Mom’s Blind Date
•Stolen Dreams
Page 16 of 16
City of Maple Ridge
TO: Her Worship Mayor Nicole Read MEETING DATE: January 19, 2015
and Members of Council
FROM: Chief Administrative Officer MEETING: Council Workshop
SUBJECT: Citizen Survey Results
EXECUTIVE SUMMARY:
At the beginning of a new Council term, it is important for Council to set their strategic direction so
that staff can ensure plans, programs and actions are in alignment. In the development of that
strategic direction, Council may consider many sources of information about the community and the
organization, including those gathered through social media, those heard during election
campaigning period, and Council’s own individual viewpoints. A statistically representative survey of
citizen satisfaction with city services is yet one more source that Council may wish to consider. This
report introduces the results of a survey conducted by Sentis Market Research Inc.
RECOMMENDATION:
This report is submitted for information only. No resolution is required.
DISCUSSION:
a)Background Context:
The City of Maple Ridge uses a formal business planning framework to ensure the work of staff is
aligned with the strategic direction of Council. A part of the performance management element of
that framework includes surveying our citizens in conjunction with a new Council term. This
provides an incoming Council with a statistically representative sampling of community views, to
supplement other sources of information Council may consider when setting the strategic
direction for the upcoming term.
b)Desired Outcome:
A well-informed Council, with a well-balanced variety of information sources at their disposal.
c)Strategic Alignment:
The survey is part of the performance management element of the city’s business planning
process, a framework which helps to ensure the work of staff is aligned with the strategic
direction of Council.
d)Citizen/Customer Implications:
At the city, we strive for excellent customer service. Our service commitment: fair, friendly,
helpful. One of the ways we determine how we’re doing is the customer comment cards located
4.2
at various points of public service throughout our facilities. Another way is through our online
feedback form, available on our website and in the email signature block of every employee. Yet
another method we use to determine how we’re doing is to survey our citizens every several
years. Over 4,000 randomly selected households were selected, and almost 900 responded to
our survey.
e)Interdepartmental Implications:
Departments consider the survey results in relation to their workplans and make adjustments or
do further exploration into the results.
f)Business Plan/Financial Implications:
The cost of the survey was $21,000 and was in the budget.
CONCLUSIONS:
The Citizen Survey provides Council with citizen perspectives about city services and the community.
Along with Council’s own perspectives and information gathered from other sources, the survey
results round out a set of material for Council’s consideration as they set the strategic direction for
their mandate in early March.
“Original signed by Laura Benson” “Original signed by Paul Gill”
Prepared
by:
Laura Benson, CPA, CMA
Manager of Sustainability
and Corporation Planning
Approved
by:
Paul Gill, B.B.A, C.G.A, F.R.M
General Manager: Corporate &
Financial Services
“Original signed by Jim Rule”
Concurrence
by:
J.L. (Jim) Rule
Chief Administrative Officer
1199 WEST PENDER, SUITE 800, VANCOUVER, BC, V6E 2R1
T 604.558.1314 @sentisresearch sentisresearch.com
SENTIS MARKET RESEARCH INC
City of Maple Ridge
2014 Citizen Satisfaction Survey
January 2015
Contact:
Mary Bacica
604 566 8913 | mb@sentisresearch.com
or
Janessa Perry
604 566 8929 | jp@sentisresearch.com
contents
03 06 10 35
Background,
Objectives &
Methodology
Executive
Summary
Summary of
Findings
Appendix
Pre-notification Letter
Questionnaire
2
Background, Objectives &
Methodology
3
•Since 2003, the City of Maple Ridge has been conducting
citizen surveys to assist in its strategic planning. Previous Citizen
Satisfaction surveys were conducted in 2003, 2006, 2008 and
2012.
•This year, the Citizen Satisfaction Survey content has been
refined to result in a shorter, more focused survey that provides
specific service area ratings beyond just importance and
satisfaction. Specifically, questions around future service level
preferences and funding preferences were restructured to be
asked of each specific service area.
•Prior to 2012, the research was conducted via telephone. In
2012, a letter-to-online methodology was introduced, which
was also used for this year’s study.
•The mail-to-online methodology consists of mailing pre-
notification letters to a random sample of Maple Ridge
residents to invite them to participate in an online survey (with
the option to call Sentis toll-free to complete the survey over
the phone).
•The benefits of this methodology are:
o Residents without listed landlines can be included
o The online survey is more suitable given the type and
length of survey questions.
•The City of Maple Ridge commissioned Sentis Market Research
to design and conduct the aforementioned research. This
report contains the detailed findings from the 2014 Citizen
Satisfaction Survey.
Background & Objectives
Background & Objectives
4
•A total of 4,150 randomly selected Maple Ridge households
were mailed pre-notification letters asking for their participation
in the online survey.
•The letter (a copy of which can be found in the Appendix)
included a brief description of the study, stressed the
importance of participating and provided a link and unique
password to the online survey.
•The letter also included details about the prize draw. To increase
response to the survey a variety of draw prizes were offered as
an incentive for those who participated. Prizes included:
o 1 grand prize of an iPad Air (32GB)
o 1 Kobo eReader
o 3 Big Feast gift certificates of $100 each
o 4 Parks and Leisure gift cards of $50 each
o 4 Golden Ears Cheesecrafters gift certificates of $25 each
o 4 Bruce’s Country Market gift cards of $25 each
•A total of 897 surveys were completed between September 9th
and October 1st, 2014. With an overall response rate of 22%, the
large majority of surveys were completed online (846) rather
than over the phone (51).
•In order to qualify for the survey, residents had to be at least 18
years of age, reside within Maple Ridge and no one in the
household could be an elected official or an employee of the
City.
•Below is a map of the three FSAs in Maple Ridge that were invited
to participate in the 2014 Citizen Satisfaction Survey.
•To ensure the final sample was reflective of the City’s population,
mathematical weighting was applied based on 2011 population
estimates for home ownership, age and gender.
•The margins of error at the 95% level of confidence for a sample
of 897 is +/-3.3%.
•Where available, past trends have been shown or footnoted for
reference throughout this report. However, given the significant
changes to the 2014 survey, comparisons to past results (where
provided) should be viewed with caution.
Methodology
Survey Design & Data Collection
5
Executive Summary
6
•Satisfaction with the quality of life in Maple Ridge is the highest it
has been since 2003, with 84% being very/somewhat satisfied and only
1-in-10 being dissatisfied.
•Residents praise the City for its recreational offerings, natural environment
and rural character, while criticizing the homelessness/poverty, growing
crime rate and lack of shopping/economic growth.
•Resident’s overall satisfaction with municipal services is at best, moderately positive. Just over one-half of residents (53%) rate
overall municipal services as good/very good while another one-third are unsure or ‘on the fence’ (i.e. rating as neither good nor poor).
•When it comes to value for taxes, residents’ evaluations are mixed - 33% rate the overall value of services for property taxes paid as
good/very good, another 44% rate the value as neither good nor poor or are unsure, leaving one-quarter who feel the value they get is
poor/very poor.
•In order to improve overall satisfaction perceptions and value perceptions for the taxes paid there are three areas the City made want to
consider addressing:
o Attracting New Businesses and Employers – this is a highly important area to the large majority of residents, yet it only earns a
positive rating from 22%. Further, as noted above, the lack of local shopping, jobs and businesses is one of the main criticisms
residents have about living in Maple Ridge. Currently, 6-in-10 residents feel it is an area that deserves to be increased, but there
is no consensus among residents as to how to fund the increase.
o Streets and Sidewalks – key driver analysis identified this area as having the greatest potential to positively improve overall
perceptions of municipal services and their value for the taxes paid.
o Garbage Collection – on an unprompted basis, broadly 2-in-10 residents name this service as the reason behind their overall
rating of City services, the same number mention it as the service that the City currently does not offer, but should and
historically, garbage collection has been raised as a service that should be considered. Taken together, the City may want to
consider addressing this item in some manner.
Executive Summary
Quality of Life in Maple Ridge
7
Satisfaction with Municipal Services and Value
8%
8%
50%
34% 84%
very/somewhat
satisfied
Very satisfied
Somewhat satisfied
Very dissatisfied
Neither satisfied
nor dissatisfied
Somewhat dissatisfied
•Of the six broad service categories that encompass 14 specific service areas, the City earns its highest ratings in the categories of
Protective Services (PS) and Parks and Recreation (P&R). These are categories where the City is performing at or exceeding resident
expectations. The focus for Maple Ridge in these categories should be to maintain current service levels, or in the case of library services
and culture facilities and programs, ensure it does not over-deliver.
•The category of Community Growth (CG) receives the least positive reviews from residents with less than 4-in-10 rating good/very
good. When it comes to attracting new businesses and employers, residents are just as likely to rate performance negative as they are to
simply lack an opinion. When it comes to the other areas in this category (bylaw services and regulating development), residents tend to
simply lack an opinion on City performance, rather than being dissatisfied with the services.
Legend
20
40
60
80
100
20 40 60 80 100% Very Important / Important % Very Good / Good
Executive Summary
8
Service Area Priorities and Performance
Lower Importance
Higher Satisfaction
Higher Importance
Lower Satisfaction
Lower Importance
Lower Satisfaction
CG
PS Protective Services
P&R Parks and Recreation
CG Community Growth
S&U Streets and Utilities
ES Environmental Services
GYWYN Getting You What You Need
See specific service area details on page 26.
Higher Importance
Higher Satisfaction
PS S&U ES PS S&U ES P&R
CG
GYWYN
P&R
CG
P&R
P&R
•The service category of Streets and Utilities (S&U) impacts both satisfaction with municipal services and the perception of
value for property taxes paid plus residents accord it a high level of importance. However, the specific service area of streets and
sidewalks only earns positive ratings from 55% of residents (another 20% are undecided and 24% give negative ratings). Coupled with
the reality that most residents do not want to see a service increase in this area, this could indicate there is simply a need for better
maintenance and repair, rather than significant improvements and upgrades. Residents feel the City is currently performing well in the
area of water, sewer and storm drainage so it would follow that the focus would be on simply maintaining current service levels.
•Environmental Services (ES): As previously mentioned, Maple Ridge residents hold the natural environment of the City in high regard
so it follows that virtually all residents rate the two service areas in this category as being important or very important. While the
majority feel the City is performing well when it comes to recycling depot and curbside collection, ratings are relatively lower
for protecting streams, rivers and other environmentally sensitive areas. Contributing to the latter’s lower ratings are the 1-in-5
residents who are unable to rate the City’s performance – they simply have no idea what the City does on this front. To address this,
the City may want to consider focusing more on communication, such as promoting/sharing any protection initiatives with the
community.
•When it comes to increasing, maintaining or decreasing service levels, residents generally want the City to maintain service levels
across all areas. The only area that the majority of residents would like to see increased is attracting new businesses and
employers to the City. In terms of funding this increase, there is no clear preference among these residents (plus 31% admit they just
don’t know how to fund it).
•Few residents want to see any one service area decreased and when it comes to funding increases; of the four funding options
presented, residents are the least apt to want to reduce services in one area to fund increases in another. Further, across most service
areas, a notable proportion of residents who advocate an increase in a given area admit to not knowing how the increase should be
funded. In short, most residents are not willing to make the tough ‘cut’ decisions and may be relying on the City to come up
innovative ways to increase (and/or maintain) current service levels.
•When asked about services the City should start providing, on an unprompted basis, 62% did not offer any suggested services,
followed by 19% who mentioned garbage collection and 6% who mentioned green waste/composting. No other services were
mentioned by more than 2% of residents.
Executive Summary
9
Service Area Priorities and Performance (continued)
Changing/Adding Levels of Service
Summary of Findings
10
•Overall satisfaction with the quality of life in Maple Ridge is the highest it has been since 2003, with 84% of residents saying they are
somewhat (50%) or very satisfied (34%). Only 1-in-10 are dissatisfied with their quality of life in Maple Ridge which is lower than it has been
in past waves.
•Those who are relatively newer residents are especially positive about the quality of life in the City.
Base (Total residents responding): 2003 (n=911), 2006 (n=400), 2008 (n=400), 2012 (n=696), 2014 (n=897)
Note: In 2003, 1% of residents answered “don’t know”. The answer option was removed from the following years.
Q8. Overall, how satisfied are you with the quality of life in Maple Ridge? 11
Satisfaction With Quality Of Life In Maple Ridge
3% 7% 6% 3%
6%
12% 11% 10% 8%
5% 7% 8%
37%
38%
47% 58%
50%
52%
41%
31% 22%
34%
2003 2006 2008 2012 2014
Satisfaction with Quality of Life
Very satisfied
Somewhat satisfied
Very dissatisfied
Neither satisfied
nor dissatisfied
Somewhat dissatisfied
•Generally consistent with two years ago, Maple Ridge residents particularly enjoy the City because of its small community ‘feel’, recreational
offerings, natural environment and parks.
•Younger residents (under 35) are more apt to mention that they like the natural environment of the City and the access to recreational
activities/facilities, while their older counterparts (55 and over) are more focused on the small town feel and rural character of Maple Ridge.
Note: Only major mentions of 5% or more are shown.
*Caution: 2012 results are based only among residents giving a comment..
Q9. What do you like best about living in Maple Ridge? 12
Most Like About Living In Maple Ridge
Total
2003
Total
2006
Total
2008
Total
2012*
Total
2014
Base: Total residents responding
Major Mentions Only
911
%
400
%
400
%
677
%
897
%
Access to recreational activities, facilities 3 4 3 18 22
Smaller community 37 29 26 25 17
Scenery / beautiful 2 - - 19 17
The parks 2 2 2 30 16
The amount of green-space / surrounding environment (forests) 2 - 5 14 13
Rural character 30 30 28 13 12
Lakes / rivers - - 2 14 12
Quiet community 7 3 5 11 11
Access to outdoors 24 37 25 29 11
Everything I need is close by - - - - 8
People 11 16 11 24 8
Good place for families / raising children - - - - 7
Community spirit 17 11 18 10 6
Housing / affordable housing - - 3 13 6
Proximity to Vancouver and other major centres 4 2 3 11 6
Low volume traffic / easy to get around - - - - 5
Quality shopping is nearby 3 2 2 13 5
Other - - - - 4
Nothing - - - - 2
Note: Only major mentions of 5% or more are shown.
*Caution: 2012 results are based only among residents giving a comment.
Q10. What do you like least about living in Maple Ridge? 13
Least Like About Living In Maple Ridge
•Maple Ridge residents continue to be most critical about two central issues - homelessness/poverty, crime and drugs and the local
economy (i.e. having enough shopping, having local jobs and businesses, etc.). A third issue of concern to residents is traffic congestion
and transportation. Concern over a lack of shopping opportunities, which spiked in 2012, has now settled back at levels seen in 2006 (just
over 20% mention this as what is missing in the area.)
•Younger residents (those under 35) express the most concern about the growing crime rate and the increase in grow-ops, while those over
55 are more likely to cite traffic congestion as an issue. Among residents 35 and over, the lack of shopping in Maple Ridge is a common
criticism.
Total
2003
Total
2006
Total
2008
Total
2012*
Total
2014
Base: Total residents responding
Major Mentions Only
911
%
400
%
400
%
667
%
897
%
Homelessness / poverty 4 15 12 16 23
Lack of shopping opportunities 11 22 29 51 22
Growing crime / policing not strict enough 12 10 11 17 16
Traffic congestion / state of transportation 12 8 10 18 15
Downtown core is rundown / presence of Salvation Army Soup Kitchen 4 2 6 13 14
Increasing incidence of drugs / grow-ops 3 8 6 11 12
Lack of jobs / business 2 2 7 9 8
Taxes are too high / housing prices are too high 2 2 5 15 7
Overdevelopment of housing 6 4 1 6 7
No garbage pick up / high cost at transfer station / garbage being dumped - - - 10 7
Lack of public transport 6 6 9 17 6
Lack of social activities / opportunities 3 3 4 5 6
Roads (esp. Lougheed Hwy) not maintained or big enough / need more roads 4 3 5 10 6
Poor urban planning / poor long-term planning / city government to blame 4 5 6 10 5
Lack of community services 1 1 6 10 5
Other - - - - 9
Nothing - - - - 5
•Maple Ridge residents are moderately satisfied or undecided about the municipal services they receive. Specifically, 53% rate them as
good to very good, while another one-third are not sure (rating them as neither good nor poor or simply saying they don’t know).
•When it comes to the value of the services for the property taxes paid, residents give mixed reviews – 33% feel the value is good/very good,
44% are unsure, leaving 23% who feel the value is actually poor or very poor.
•Homeowners and those in the highest earning households (HH income is $100k/year or more) tend to be the least positive about the value
of the services they receive for the taxes paid compared with their counterparts.
Base (Total residents responding): 2014 (n=897)
Q1a. The Maple Ridge local government provides a number of services. In general, how would you rate the municipal services you receive in Maple Ridge?
Q2. And how would you rate the overall value of services you receive for the property taxes paid? 14
Municipal Services in Maple Ridge
8%
11%
26%
46%
7%
Satisfaction with Municipal Services Perceived Value of Services
11%
5%
18%
33%
30%
Neither good/poor Very good Good Very poor Don’t know Poor
•When asked for the reason for their overall rating of municipal services, the top unprompted response was lack of garbage collection,
mentioned by broadly one in five residents (18%). Lack of garbage collection was the top reason given by those residents who rate overall
municipal services as ‘neither good nor poor’ and the top reason given by those who rated the services as ‘poor or very poor’.
•The next most common reason was that they had no complaints, think the services are good and/or think services are comparable to other
cities (mentioned by 15%). This reason was the top response given by those who rate overall municipal services as ‘very good or good’.
•Other reasons given to support their ratings included good recreation (parks, trails, etc.) (8%), good maintenance of City property and good
municipal staff (each mentioned by 7%). Another 7% mentioned the lack of recycling/green waste/composting services.
15
Reasons For Municipal Services Satisfaction Ratings
Note: Only major mentions of 5% of more are shown
Q1a. The Maple Ridge local government provides a number of services. In general, how would you rate the municipal services you receive in Maple Ridge?
Q1b. Why do you rate it as [Q1a answer]? 16
Reasons For Municipal Services Satisfaction Ratings
All Residents (897)
Lack of garbage collection 18%
No complaints / good service / comparable to other cities 15%
Good recreation (parks, trails, leisure centre, library) 8%
Good maintenance of City property / green space 7%
Good municipal staff / workers / Council 7%
Lack of recycling / green waste / composting services 7%
Poor roads / road maintenance 5%
High taxes / poor values for taxes 5%
•The 2014 Citizen Satisfaction Survey presented residents with a list of 14 service priorities that make up 6 broader service categories.
Residents were first asked to rate the level of importance they place on each service and then asked to rate the City’s performance.
•Broadly in line with 2012, residents place the highest priority (importance) on services related to Protective Services (fire and police),
Environmental Services and Streets and Utilities. They place lower priority on services falling into the categories of Parks and Recreation,
Community Growth and Getting You What You Need.
Base (Total residents responding): 2014 (n=897)
Note: In 2012, the top service priorities were safe drinking water, guaranteed level of fire response to emergency calls, targeting property crime and protecting streams, rivers and
other environmentally sensitive areas. Bottom service priorities were enforcing parking regulations, regulating secondary suites and promoting tourism.
Q3. The following is a list of services that the City currently provides. First, please rate how important each service is to you.
Importance of Specific Services
Service Priorities Based On Mean Importance Rating
Category Service 2014
Protective Services Fire protection 4.8
Protective Services Police services 4.8
Environmental Services Recycling depot and curbside collection 4.6
Streets and Utilities Water, sewer and storm drainage 4.6
Environmental Services Protecting streams, rivers and other environmentally sensitive areas 4.5
Streets and Utilities Streets and sidewalks 4.5
Parks and Recreation Parks, playgrounds, play fields and trails 4.4
Community Growth Attracting new businesses and employers 4.4
Parks and Recreation Recreational facilities (leisure centres, pools, ice rinks, gymnasiums) and
programs 4.3
Community Growth Bylaw services (response to noise complaints, neighbourhood disputes,
enforcing regulations) 4.1
Community Growth Regulating what types of buildings can be built in specific areas 4.1
Parks and Recreation Library services 3.9
Parks and Recreation Cultural facilities (theatres, museums) and programs 3.7
Getting You What You Need Online registrations and payments, video streaming of Council meetings, social
media postings, newspaper announcements, website publications 3.6
17
•The City of Maple Ridge posts its highest ratings in the areas of Protective Services and Parks and Recreation.
•While Streets and Utilities and Environmental Services currently earn moderately healthy scores, there are indications that residents are less
satisfied compared to 2012.
•Community Growth ratings show room for improvement, especially in terms of attracting new businesses and employers.
Base (Total residents responding): 2014 (n=897)
Note: In 2012, the City earned its highest performance ratings in the areas of safe drinking water, recycling depot and curbside collection. City performance was lowest in the areas of
attracting new businesses to the District, regulating secondary suites and targeting property crime.
Q4. Next, rate the level of service the City provides for each one.
City Performance in Providing Specific Services
18
Service Priorities Based On Mean Performance Rating
Category Service 2014
Protective Services Fire protection 4.3
Parks and Recreation Library services 4.1
Parks and Recreation Parks, playgrounds, play fields and trails 4.0
Protective Services Police services 3.9
Parks and Recreation Recreational facilities (leisure centres, pools, ice rinks, gymnasiums) and
programs 3.9
Streets and Utilities Water, sewer and storm drainage 3.9
Environmental Services Recycling depot and curbside collection 3.8
Parks and Recreation Cultural facilities (theatres, museums) and programs 3.8
Environmental Services Protecting streams, rivers and other environmentally sensitive areas 3.7
Getting You What You Need Online registrations and payments, video streaming of Council meetings, social
media postings, newspaper announcements, website publications 3.6
Streets and Utilities Streets and sidewalks 3.4
Community Growth Bylaw services (response to noise complaints, neighbourhood disputes,
enforcing regulations) 3.3
Community Growth Regulating what types of buildings can be built in specific areas of the City 3.2
Community Growth Attracting new businesses and employers 2.7
•Unchanged from 2012, fire protection and police services top the list of the 14 services areas based on level of importance. Almost all
residents consider Protective Services important or very important.
•Residents are generally satisfied with the City’s performance in providing these services with the large majority giving good or very good
ratings. Very few residents rate the police services or fire protection in the City as poor/very poor.
Base (Total residents responding): 2014 (n=897)
Q3. The following is a list of services that the City currently provides. First, please rate how important each service is to you.
Q4. Next, rate the level of service the City provides for each one.
Protective Services: Importance and Performance
19
20%
20%
79%
78%
Fire Protection
Police Services
10%
8% 7%
5%
12%
43%
43%
41%
27%
% Very Impt/Impt 2014
99%
98%
% Very Good/Good 2014
83%
70%
Importance of Service City Performance
Neither Very Important Not at all DK Not important Neither Very good Good Very poor DK Poor
•Following Protective Services, Streets and Utilities rank as the second most important category with nearly all residents considering water,
sewer and storm drainage, and streets and sidewalks to be important/very important. Further, key driver analysis reveals that Streets and
Utilities have the greatest leverage on positively affecting overall satisfaction with municipal services and perceptions of value for property
taxes paid. In other words, prioritizing this service area has the greatest potential to positively move overall perceptions of the services
provided by the City and the perceived value of the services based on the taxes paid.
•Currently, residents are largely satisfied with the City's service levels in terms of water, sewage and storm drainage (74% rating positively),
but are less satisfied with the streets and sidewalks (55% good/very good ratings).
Base (Total residents responding): 2014 (n=897)
**Combines several service areas from 2012 survey. Relevant 2012 results for importance and performance range from 85% to 96% (very impt/impt) and 51% to 75% (very
good/good) for streets and sidewalks, and 91% to 96% (very impt/impt) and 63% to 85% (very good/good) for water, sewer and storm drainage.
Q3. The following is a list of services that the City currently provides. First, please rate how important each service is to you.
Q4. Next, rate the level of service the City provides for each one.
Streets and Utilities: Importance and Performance
20
46%
34%
51%
63%
Streets and
sidewalks**
Water, sewer and
storm drainage** 7%
7% 17%
5%
20%
11%
44%
57%
11%
18%
% Very Impt/Impt
2014
97%
96%
% Very Good/Good
2014
55%
74%
Importance of Service City Performance
Neither Very Important Not at all DK Not important Neither Very good Good Very poor DK Poor
•Environmental Services is another service category viewed as being important/very important by virtually all residents in Maple Ridge.
•And while the City’s performance on recycling depot and curbside collection stands fairly strong at 72% good/very good, when it comes to
protecting streams, rivers and other environmentally sensitive areas, residents are less positive (57% good/very good) and more likely to be
uncertain or not informed enough to offer an opinion.
Base (Total residents responding): 2014 (n=897)
**Combines several service areas from 2012 survey. Relevant 2012 results for importance and performance range from 93% to 95% (very impt/impt) and 79% to 85% (very
good/good) for recycling depot and curbside collection.
Q3. The following is a list of services that the City currently provides. First, please rate how important each service is to you.
Q4. Next, rate the level of service the City provides for each one.
Environmental Services: Importance and Performance
21
4%
32%
35%
64%
60%
Recycling depot and
curbside collection**
Protecting streams,
rivers and other
environmentally
sensitive areas
17%
6% 8%
7%
12%
17%
43%
45%
29%
12%
% Very Impt/Impt 2014
96%
95%
% Very Good/Good 2014
72%
57%
Importance of Service City Performance
% Very Important/Important % Very Good / Good
2003 2006 2008 2012 2003 2006 2008 2012 Protecting streams, rivers, etc 94 96 94 95 51 50 51 57
Neither Very Important Not at all DK Not important Neither Very good Good Very poor DK Poor
Base (Total residents responding): 2014 (n=897)
*2008 wording: Attracting new businesses to the District; Regulating or restricting what types of buildings can be built in specific areas of the District
**Combines several service areas from 2012 survey. Relevant 2012 results for importance and performance range from 47% to 79% (very impt/impt) and 17% to 37% (very
good/good) for bylaw services.
Q3. The following is a list of services that the City currently provides. First, please rate how important each service is to you.
Q4. Next, rate the level of service the City provides for each one.
Community Growth: Importance and Performance
22
4%
9%
12%
15%
38%
46%
43%
49%
35%
34%
Attracting new
businesses
and employers*
Bylaw services (response
to noise complaints,
neighbourhood disputes,
enforcing regulations)**
Regulating what types of
buildings can be
built in specific areas*
Importance of Service City Performance
15%
20%
19%
16%
5%
5%
22%
11%
13%
26%
26%
26%
19%
32%
33%
6%
5%
% Very Important/Important % Very Good / Good 2003 2006 2008 2012 2003 2006 2008 2012 Attracting businesses 81 82 88 89 29 18 34 18 Regulating buildings 72 75 75 73 33 29 35 32
% Very Impt/Impt
2014
87%
81%
78%
% Very Good/Good
2014
22%
38%
38%
Neither Very Important Not at all DK Not important Neither Very good Good Very poor DK Poor
•Of the three service areas in the Community Growth category, attracting new businesses and employers to the City is seen as being the
most important, but the least satisfactory (87% rating important/very important and 22% rating good/very good). This disparity is
consistent with past years. A notable proportion of residents (41%) are simply unable assess the City’s performance in this area.
•Bylaw services and regulating development are both considered important by the majority of residents and both receive, at best, lukewarm
performance reviews. Specifically, both earn positive ratings from 38%, with the remainder either being unsure or uncertain about the
City’s performance on these two fronts.
•Parks and Recreation services range in their perceived importance, but in general are deemed to be at least moderately important. Services
that keep residents active earn higher importance ratings than cultural facilities/programs or library services, this being especially the case
among families with children.
•Residents are generally satisfied with Parks and Recreation services with performance ratings aligning to importance ratings, that is, the
Parks and Recreation services that residents feel are the most important tend to be the ones that earn the most positive assessments,
indicating that the City is likely placing its efforts and resources in the right places.
Base (Total residents responding): 2014 (n=897)
*2008 wording: Outdoor recreation spaces (parks, playing fields and trails)
**Combines several service areas from 2012 survey. Relevant 2012 results for importance and performance range from 82% to 83% (very impt/impt) and earn 70% (very good/good) for
recreational facilities and programs, and 78% to 83% (very impt/impt) and 59% to 69% (very good/good) for cultural facilities and programs.
Q3. The following is a list of services that the City currently provides. First, please rate how important each service is to you.
Q4. Next, rate the level of service the City provides for each one.
Parks and Recreation: Importance and Performance
23
4%
10%
9%
7%
9%
15%
24%
39%
41%
39%
43%
51%
45%
32%
21%
Parks, playgrounds,
play fields and trails*
Rec facilities (leisure
ctrs, pools, ice rinks,
gymnasiums) and
programs**
Library services
Cultural facilities
(theatres, museums)
and programs**
Importance of Service City Performance
4%
6%
12%
11%
4%
5%
5%
12%
15%
13%
22%
55%
53%
46%
46%
24%
21%
28%
15%
% Very Impt/Impt
2014
90%
86%
71%
64%
% Very Good/Good
2014
79%
73%
73%
61%
% Very Important/Important % Very Good / Good
2003 2006 2008 2012 2003 2006 2008 2012 Outdoor rec spaces 91 94 94 93 70 70 71 76
Neither Very Important Not at all DK Not important Neither Very good Good Very poor DK Poor
•When it comes to municipal channels for communications and processing, just over one-half of Maple Ridge residents rate this area as
important, with a considerable proportion, 28%, being unsure (i.e. it is neither important nor unimportant).
•The City’s performance in this area is equal to that of its importance (49% give positive assessments and 28% are ‘on the fence’). However,
there are 19% who simply do not know how the City is doing in this area.
Base (Total residents responding): 2014 (n=897)
Relevant 2012 results for performance regarding the amount and type of information received are 40% and 37%, respectively. No importance ratings are available from past years.
Q3. The following is a list of services that the City currently provides. First, please rate how important each service is to you.
Q4. Next, rate the level of service the City provides for each one.
Getting Residents What They Need: Importance and Performance
24
4% 10% 28% 38% 16%
Online registrations
and payments, video
streaming of Council
meetings, social media
postings, newspaper
announcements,
website, publications
Importance of Service City Performance
19% 4% 28% 42% 7%
% Very Impt/Impt
2014
54%
% Very Good/Good
2014
49%
Neither Very Important Not at all DK Not important Neither Very good Good Very poor DK Poor
•The following perceptual map compares the level importance residents accord to the various services offered and the corresponding
satisfaction rating. For the most part, importance and satisfaction ratings are broadly aligned.
•The blue shaded area on the following perceptual map highlights those service areas where importance and satisfaction ratings are most
closely aligned. The darker blue centre line indicates that importance and satisfaction are matched exactly. Services falling outside of the
blue shaded area, and especially those falling into the upper left hand quadrant, are the ones that may need greater focus or review.
•Five service areas that are accorded high importance, but do not have comparable satisfaction ratings, these being those falling to the
Community Growth category (attracting new businesses and employers, bylaw services and regulating development), streets and sidewalks
and protecting streams, rivers, etc.
•When it comes to the Community Growth areas and protecting streams, rivers, etc. it is not that satisfaction ratings are strongly negative,
but that many residents are either unable to offer an assessment or undecided (i.e. they rate the service area as neither good nor poor).
25
Importance and Satisfaction of Service Areas: Perceptual Map
26
Importance and Satisfaction of Service Areas: Perceptual Map
20
30
40
50
60
70
80
90
100
20 30 40 50 60 70 80 90 100% Very Important / Important % Very Good / Good
Attracting new
businesses and
employers
Higher Importance
Lower Satisfaction
Lower Importance
Higher Satisfaction
Lower Importance
Lower Satisfaction
Higher Importance
Higher Satisfaction
Streets and sidewalks Police services
Protecting streams,
rivers, etc. Parks, playgrounds,
play fields and trails
Recycling
depot & curb-
side collection
Water, sewer and storm drainage
Fire protection
By law services
Regulating what types of
buildings can be built in
specific areas
Cultural facilities
and programs
Online registrations and
payments, video streaming of
Council meetings, etc.
Library services
Recreational facilities
and programs
•When asked whether services levels should be increased, maintained or decreased for each of the 14 areas, Maple Ridge residents generally
want service levels to be maintained as is. With only one exception, no less than 61% of residents want current service levels to be
continued as is across all areas.
•The exception is attracting new businesses and employers to the City – currently 57% would like to see an increase in this area, while only
36% think it should be maintained at current levels.
•Very few residents want a service decrease in any one area. Residents express the greatest level of indecision when it comes to online
registrations/video streaming of Council meetings, etc. and regulating what types of buildings can be built in specific areas (18% and 12%,
27
Services Which The City Should Increase / Maintain / Decrease
Base (Total residents responding): Varies depending on service area (n=893-896)
Note: In 2012, 53% of residents suggested increasing a service; top mentions were better public transit service (7%), better/more shopping (6%) and business development (6%).
Only 13% of residents suggested decreasing specific services.
Q5. For the same services, please indicate for each one if you think it needs to be increased, decreased or maintained at the current level? 28
Services Which The City Should Increase / Maintain / Decrease
6%
5%
8%
3%
3%
12%
9%
4%
5%
7%
18%
5%
3%
7%
7%
8%
9%
10%
36%
66%
71%
66%
67%
74%
75%
61%
68%
84%
84%
74%
67%
80%
57%
31%
26%
26%
22%
21%
20%
20%
16%
10%
10%
10%
7%
5%
Attracting new businesses and employers
Streets and sidewalks
Recycling depot and curbside collection
Police Services
Protecting streams, rivers and other
environmentally sensitive areas
Parks, playgrounds, play fields and trails
Rec facilities (leisure ctrs, pools, ice rinks,
gymnasiums) and programs
Regulating what types of buildings can
be built in specific areas
Bylaw services
Fire Protection
Water, sewer and storm drainage
Cultural facilities (theatres, museums)
and programs
Online registrations, video streaming of
Council meetings, etc.
Library services
Service Level Preferences
Increase Decrease Don’t know Maintain
•Residents who indicate that they would like to see an increase for a particular service were asked how the City should fund that increase.
•While there is no general consensus, residents wanting to see a service increase tend to lean towards users fees or user fees in combination
with a tax increase.
•These residents tend to be most supportive of a pure tax increase when it comes to ‘must have’ services such as Protective Services and
Streets and Utilities. However, no more than 36% advocate a pure tax increase to increase service levels (this being the case for fire
protection).
•As noted earlier, few residents want to see services decreased in order to fund an increase in other areas. The option to reduce other
services was mentioned by no more than 16% of residents across any one area.
•A notable proportion of residents who want to see a service increase admit to not knowing the best way to fund it (18% to as high as 31%).
The exception would be recreation facilities and library services – residents wanting to see an increase in these areas tend to favour a
combination of taxes and user fees and only 7% to 10% lack an opinion on funding.
29
Suggested Ways of Funding Increased Service
Base (Among residents thinking service should be increased): Varies for each service
*Caution: small base size
Q6. And finally, for those services you think need to be increased, how do you think those increases be paid for? 30
Suggested Ways of Funding Increased Service
31%
27%
19%
20%
22%
22%
7%
20%
22%
18%
18%
18%
26%
10%
13%
16%
12%
11%
9%
11%
9%
9%
14%
10%
9%
3%
14%
26%
23%
34%
31%
34%
35%
42%
23%
29%
29%
30%
35%
29%
40%
23%
6%
16%
7%
15%
10%
25%
44%
21%
7%
14%
34%
23%
24%
6%
27%
18%
31%
20%
21%
18%
5%
15%
36%
29%
10%
9%
25%
% Suggesting An Increase
Base (n=897)
57%
31%
26%
26%
22%
21%
20%
20%
16%
10%
10%
10%
7%
5%
Attracting new businesses and employers
Streets and sidewalks
Recycling depot and curbside collection
Police Services
Protecting streams, rivers and other
environmentally sensitive areas
Parks, playgrounds, play fields and trails
Rec facilities (leisure ctrs, pools, ice rinks,
gymnasiums) and programs
Regulating what types of buildings can
be built in specific areas
Bylaw services
Fire Protection
Water, sewer and storm drainage
Cultural facilities (theatres, museums)
and programs
Online registrations and payments , video
streaming of Council meetings, etc.*
Library services*
Funding Preferences
Don’t know User fees Tax increase Combination of taxes / user fees Reducing other services
•This year, 4-in-10 residents suggested a service that they would like the City to start providing that is currently not available. The majority
(62%) did not have any suggestions.
•In line with past years, garbage collection is the top suggestion followed by green waste/composting .
•In total, 19% of residents mentioned garbage collection as the service they would like the City to provide which is consistent with the 18%
who also mentioned lack of garbage collection when asked for reasons behind their overall service performance rating for the City.
Note: Only major mentions of 1% or more are shown. To allow comparisons, 2008 and 2012 services were re-percentaged on a full base.
2012 wording: What other services, if any, that the District does not currently provide, do you think should be provided by your local government?
Q7a. Are there any services that the Maple Ridge local government currently does not provide that you would like to see provided?
Q7b. Which services, if any, that the Maple Ridge local government currently does not provide would you like to see provided?
Additional Services That Should Be Provided By Local
Government
Total
2003
Total
2006
Total
2008
Total
2012
Total
2014
Base: Total residents responding
Major Mentions Only
408
%
400
%
400
%
736
%
897
%
% suggesting a service 30 32 26 55 39
Garbage collection - - 15 34 19
Green waste / composting - - - 12 6
Sidewalks / roads / bike lanes - - - - 2
Better / more / local shopping opportunities - - 6 4 1
More / better community / recreation facility centre - - 2 2 1
Education - - - 2 1
Parks / green space - - - - 1
Removing transients / drug users - - - - 1
Recycling - - - 3 1
Better / local / public transit service - - 3 5 1
Other - - - - 4
None - - - - 62
31
•Among the 4-in-10 residents wanting the City to offer some types of additional services, there is no clear consensus on how to fund these
services. Most commonly, these residents tend to lean towards a tax increase – either as a sole measure to fund the additional service or in
combination with user fees. Another 17% think reducing other services is the way to support this service; however, again, these residents
have no consensus as to which services to reduce.
•The remaining residents who want to see additional services offered suggest introducing users fees (mentioned by 18%) or admit they have
no idea how to fund the services (21%).
•Among residents who suggested offering garbage collection, funding suggestions for this service are similar to those shown below, with
the only difference being less support for user fees (only 8% chose this option).
Base (Among residents mentioning an additional service): 2014 (358) Note: Percentages shown will exceed 100% due to more than one service being mentioned.
Q7c. And for each new service you suggest, please indicate how the service should be paid for.
Q7c (other). What other services do you want to see reduced in order to pay for an increase in [OTHER]?
Suggested Ways Of Funding Additional Services
21%
17%
18%
27%
32%
Services the City Should Reduce*
Base: Residents mentioning an additional
service
358
%
Reduce / close cultural events / beautification
/ library 3%
Use existing funds / prioritize this / promote
efficiencies 3%
Municipal workers wage freeze / cut 2%
Repaving and other poorly planned road
development issues / sidewalks / bike lanes 2%
Combination of taxes and user fees
Increased taxes
User fees
Reduce other services
Don’t know/refused
32
Funding Suggestions
*Main mentions only shown
33
Resident Profile
Total
2003
Total
2006
Total
2008
Total
2012
Total
2014
Base 408 400 400 736 897
Male 45% 49% 49% 49% 49%
Female 55% 51% 52% 51% 51% Gender
Age
Years Lived in
Maple Ridge
Less than one year n/a 4% 7% 4% 5%
One to five years n/a 24% 4% 18% 20%
Six to ten years n/a 16% 17% 20% 17%
Eleven to twenty years n/a 28% 15% 26% 25%
More than twenty years n/a 27% 57% 32% 34%
18 to 34 n/a 29% 25% 27% 26%
35 to 54 n/a 45% 45% 43% 42%
55 + n/a 26% 29% 30% 32%
Prefer not to answer n/a - 1% - -
34
Resident Profile
Home Tenure
Annual Household
Income
Household
Composition
Total
2003
Total
2006
Total
2008
Total
2012
Total
2014
Base 408 400 400 736 897
Own 84% 82% 83% 80% 76%
Rent 15% 17% 17% 19% 21%
Prefer not to answer 1% 1% 1% 2% 2%
Less than $20,000 n/a 7% 6% 3% 6%
$20,000 to less than $35,000 n/a 10% 7% 8% 5%
$35,000 to less than $50,000 n/a 11% 11% 7% 7%
$50,000 to less than $65,000 n/a 10% 12% 9% 8%
$65,000 to less than $80,000 n/a 16% 11% 11% 13%
$80,000 to less than $100,000 n/a 12% 13% 14% 15%
$100,000 or more n/a 17% 19% 23% 25%
Prefer not to answer / don’t know n/a n/a n/a 26% 21%
Single with no children n/a 22% 21% 11% 17%
Single with children n/a 8% 8% 7% 7%
Couple with no children n/a 24% 24% 25% 26%
Couple with children n/a 46% 45% 51% 44%
Other - - - - 2%
Prefer not to answer n/a 1% 1% 6% 4%
Appendix
35
City of Maple Ridge
11995 Haney Place, Maple Ridge, BC V2X 6A9 Canada • Tel: 604-463-5221 • Fax: 604-467-7329
enquiries@mapleridge.ca • www.mapleridge.ca
Your Household Has Been Randomly Selected to
Help the City of Maple Ridge Plan for the Future
DATE
[ADDRESS]
[CITY], BC
[POSTAL CODE]
Dear Resident:
We need your help! Your point of view is important as we plan for the future of our community.
The City of Maple Ridge invites you to participate in an important survey. The goal of the survey is to understand the priorities,
views and preferences of residents. The information will allow the City to make informed decisions about the services we
provide to citizens.
I realize your time is valuable and I am respectfully asking you to invest about 10 to 12 minutes to complete the survey. It is
open to anyone in your household who is 18 years or older.
As a token of appreciation for completing the survey, you will be entered into a prize draw to win one of:
1 grand prize of an iPad Air (32GB)
1 Kobo e-reader
3 Big Feast gift certificates of $100 each
4 Parks and Leisure gift cards of $50 each
4 Golden Ears Cheesecrafters gift certificates of $25 each
4 Bruce’s Country Market gift cards of $25 each
Sentis Market Research has been enlisted to conduct this survey on behalf of the City of Maple Ridge. Please be assured that
your responses will be kept completely confidential and only used in combination with the responses of others.
I wish to thank you personally for taking part in this survey.
With appreciation,
Ernie Daykin,
Mayor
If you wish to verify the survey please call Maple Ridge City Hall at 604-463-5221.
Please complete our online survey at: www.sentissurvey.com/citizensurvey
(Note: Please type the link above into the address bar of your web browser, not the search bar)
Your passcode: [TOKEN]
Deadline: October 1, 2014
Helpline: 1-855-463-4025 or citizensurvey@sentisresearch.com
Don’t have internet or prefer phone? Call Sentis Market Research toll-free at 1-855-463-4025 (Mon-Fri: 10:00 am to
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If you have any problems with this survey,
please contact us at citizensurvey@sentisresearch.com
or call toll free 1-855-463-4025
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Client and project number City of Maple Ridge | 14052
Topic Citizen Survey
Target Survey Length 10-12 minutes
Target Market and Sample Size City of Maple Ridge Residents 18+ | 700
Study Email citizensurvey@sentisresearch.com
Email invites and reminders: N/A – letter mailed to residents with online link
Field Dates September 10-October 1
Incentives See below
Introduction/Landing Page
Welcome to the 2014 Maple Ridge Citizen Satisfaction survey! Thanks for taking part. The Mayor and
Council members really value your feedback - we want to plan for the future based on what is important to
you.
The survey takes about 10 to 12 minutes to complete and to say ‘thank you’ for participating, you can
enter our draw to win one of these great prizes:
1 Grand Prize of an iPad Air (32 GB)
1 Kobo eReader
3 Big Feast Gift Certificates of $100 each
4 Parks & Leisure Services Gift Cards of $50 each
4 Golden Ears Cheesecrafters Gift Certificates of $25 each
4 Bruce’s Country Market Gift Cards of $25 each
We will collect your contact information at the end of the survey for this purpose. Please be assured that
your responses will be confidential and only used in combination with the responses of others.
Survey closes October 1, 2014
To start the survey enter the passcode provided in the letter sent to your home: _______
(Passcode is 2 capital letters followed by 6 numbers)
Thanks and good luck!
______________________________________________________________________________________
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Confirmation Message: You have now unsubscribed
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Respondent disqualified: We’re sorry unfortunately you do not qualify for this survey. Thank you for your interest.
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please contact us at citizensurvey@sentisresearch.com
or call toll free 1-855-463-4025
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Screener
QS1. Is anyone in your household an elected official of the City of Maple Ridge or an employee of the
City of Maple Ridge?
1. I or someone in my household is a City elected official or works for the City
2. No one in my household (including myself) is a City elected official or works for the City
[IF NO, CONTINUE. IF ANYONE WORKS FOR MAPLE RIDGE TERMINATE AND DISPLAY THIS MESSAGE:]
The survey and prize draw are not open to employees (or their families) of the City of Maple Ridge. Thank
you for your interest.
QS2. You are:
1. Male
2. Female
QS3. Please indicate into which of the following categories your age falls.
1. Under 18 years [TERMINATE]
2. 18-24
3. 25-34
4. 35-44
5. 45-54
6. 55-64
7. 65 years or more
QS4. Do you reside in Maple Ridge?
1. Yes
2. No [TERMINATE]
3. Don’t know
QS5. W hat are the first three letters of your postal code?
1. V2W
2. V2X
3. V4R
4. Other [TERMINATE]
5. Don’t know [TERMINATE]
If you have any problems with this survey,
please contact us at citizensurvey@sentisresearch.com
or call toll free 1-855-463-4025
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Main Survey
[Q1a AND 1b ON SAME SCREEN]
Q1a. The Maple Ridge local government provides a number of services. In general, how would you rate
the municipal services you receive in Maple Ridge?
5. Very good
4. Good
3. Neither poor nor good
2. Poor
1. Very poor
6. Don’t know
[IF Q1A IS DON’T KNOW, GO TO Q2]
Q1b. Why do you rate it as [INSERT RATING FROM Q1a]? Please type in your reasons below
Q2. And how would you rate the overall value of services you receive for the property taxes paid?
(The municipal share of your property taxes is approximately 65% of your tax bill, with the
remainder going to the School District, Metro Vancouver/GVRD, etc.)
5. Very good value
4. Good value
3. Neither poor nor good value
2. Poor value
1. Very poor value
6. Don’t know
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please contact us at citizensurvey@sentisresearch.com
or call toll free 1-855-463-4025
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Q3. The following is a list of some of the services that the City currently provides. First, please rate how
important each service is to you.
Q4. Next, rate the level of service the City provides for each one.
[RANDOMIZE ORDER OF SECTIONS AND RANDOMIZE SERVICES WITHIN EACH SECTION]
How important is this
service to you?
Rate the current level of
service the City provides
Very
Important
Impor-
tant
Neither
Unim-
portant
Nor
Import
ant
Not
Important
Not at
All
Important
Don’t
Know
Very
Good Good
Neither
Poor
Nor
Good
Poor Very
Poor
Don’t
Know
Protective Services
Fire Protection
Police Services
Community Growth
Attracting new businesses
and employers
Regulating what types of
buildings can be built in specific
areas
Bylaw services (response to
noise complaints,
neighbourhood disputes,
enforcing regulations)
Parks and Recreation
Parks, playgrounds, play fields
and trails
Recreational facilities (leisure
centres, pools, ice rinks,
gymnasiums) and programs
Cultural facilities (theatres,
m useums) and programs
Library services
Streets and Utilities
Water, sewer and storm
drainage
Streets and sidewalks
Environmental Services
Recycling depot and curbside
collection
Protecting stream s, rivers and
other environm entally
sensitive areas
Getting you what you need
Online registrations and
payments, video streaming
of Council meetings, social
media postings, newspaper
announcements, website ,
publications
If you have any problems with this survey,
please contact us at citizensurvey@sentisresearch.com
or call toll free 1-855-463-4025
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Q5. For the same services, please indicate for each one if you think it needs to be increased,
decreased or maintained at the current level?
[Q6 ONLY APPEARS FOR THOSE SERVICES RESPONDENT WANT TO BE ‘INCREASED’ IN Q5 ]
Q6. And finally, for those services you think need to be increased, how should those increases be
paid for?
The service should be… Pay for the increase through…
Increased Maintained Decreased Don’t
Know
Tax
Increase
User
Fees
Combin-
ation of
Taxes and
User Fees
Reducing
Other
Services
(specify)
Don’t
know
Same list as
previous
[Q7a TO BE SHOWN WITHOUT Q7b AND c, UNLESS ‘YES’ IS CHOSEN]
Q7a. Are there any services that the Maple Ridge local government curr ently does not provide that you
would like to see provided?
1. Yes
2. No
3. Don’t know
[IF Q7a=NO OR DON’T KNOW, GO TO Q8. IF Q7a=YES, THEN ASK Q7b]
Q7b. Which services, if any, that the Maple Ridge local government currently does not provide would
you like see provided?
Q7c. And for each new service you suggest, please indicate how the service should be paid for.
[ALLOW FOR UP TO 5 SERVICES TO BE ENTERED IN Q7b. ALLOW ONLY ONE FUNDING METHOD TO BE
CHOSEN FOR EACH SERVICE ENTERED]
Type in the service(s) you want
to the City to start providing:
Pay for the new service by…
Tax Increase User Fees
Combination
of Taxes and
User Fees
Reducing
Other
Services
(specify)
Don’t
know
o o o o o
o o o o o
o o o o o
o o o o o
o o o o o
Q8. Overall, how satisfied are you with the quality of life in Maple Ridge?
5. Very satisfied
4. Somewhat satisfied
3. Neither satisfied or dissatisfied
2. Somewhat dissatisfied
1. Very dissatisfied
Q9. W hat do you like best about living in Maple Ridge? Please type in your responses below
[ALLOW UP TO 5 RESPONSES]
Q10. W hat do you like least about living in Maple Ridge? Please type in your responses below
[ALLOW UP TO 5 RESPONSES]
If you have any problems with this survey,
please contact us at citizensurvey@sentisresearch.com
or call toll free 1-855-463-4025
Citizen Satisfaction Survey 2014
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Demographics
Finally here are some basic questions to make sure all types of residents are represented. Please be
assured that all of the information you provide will remain completely confidential and will only be used
for classification purposes.
QD1. How long have you lived in Maple Ridge? [RANGE=0 TO 99]
Enter number of years. Enter 0 for less than 1 year
Can’t recall or prefer not to say
QD2. Do you own or rent your home?
1.Own
2.Rent
3.Prefer not to answer
QD3. Which of the following best describes your current living situation?
1.Single with no children
2.Single with children
3.Couple with no children
4.Couple with children
5.Other (specify) Please type in your response
6.Prefer not to answer
QD4. Which of the following categories best describes your total annual household income before taxes?
1. Less than $20,000
2. $20,000 to less than $35,000
3. $35,000 to less than $50,000
4. $50,000 to less than $65,000
5. $65,000 to less than $80,000
6. $80,000 to less than $100,000
7. $100,000 or more
8. Don’t know
9. Prefer not to answer
QF1. Thank you for your input! Please provide the following information to be entered into the prize
draw:
Name: ________________________________
Email: _________________________________
or
Phone: ________________________________
Enter your phone number without spaces or dashes
Thank-you. You are now entered into the prize draw.
[IF EMAIL PROVIDED IN QF1, ASK QF2]
QF2. May the City of Maple Ridge also use your email to communicate with you regarding the results of
this survey and about other important communication?
1. Yes
2.No
Thank you very much for your cooperation. We appreciate your participation in this survey.
City of Maple Ridge
TO:Her Worship Mayor Nicole Read MEETING DATE:January 19, 2015
and Members of Council FILE NO:
FROM:Chief Administrative Officer MEETING:Council Workshop
SUBJECT:Advisory Committee Task Force Final Recommendations
EXECUTIVE SUMMARY:
An Advisory Committee Task Force (the “Task Force”)was struck in April 2014 to review Council’s
advisory committees.At the October 20, 2014 Council Workshop the initial recommendations of the
Task Force were presented to Council for discussion.Council agreed with the Task Force
recommendations to amend the bylaws of the Committees to ensure consistency and to make minor
adjustments to the bylaws of the Community Heritage Commission,the Municipal Advisory
Committee on Accessibility Issues and the Social Planning Advisory Committee. Those amendments
will be the subject of a report to Committee of the Whole on January 19, 2015.The Task Force also
recommended that two new Committees be established, namely the Integrated Transportation
Advisory Committee, to replace the Bicycle Advisory Committee,and the Environmental Sustainability
Advisory Committee.The Task Force met for a final time on November 19, 2014 to consider the
additional comments provided by Council at the October 20 meeting.The Task Force concluded that
further discussion of the two new Committees and budgeting for the Advisory Committees should be
the work of the newly elected Council. This report will focus on the two proposed Committees and the
provision of a budget to the Municipal Advisory Committee on Accessibility Issues .
RECOMMENDATIONS:
This report is submitted for information only. Direction is sought from Council on the proposed
Integrated Transportation Advisory Committee and Environmental Sustainability Advisory Committee.
DISCUSSION:
Integrated Transportation Advisory Committee
The Bicycle Advisory Committee is no longer a functioning Committee following the withdrawal of the
City of Pitt Meadows from what had been a joint committee.Council has an opportunity now to
review the mandate of the Committee. The Task Force felt that the Committee’s mandate should be
broadened to include other modes of transportation.The Task Force reviewed the bylaws of
committees in other communities and met with the Municipal Engineer to determine terms of
reference of a new Integrated Transportation Advisory Committee.For Council’s review attached as
Appendix A is the terms of reference of this new Committee as proposed by the Task Force and,as
Appendix B,the current Bicycle Advisory Committee Bylaw.
Environmental Sustainability Advisory Committee
One of the high-priority, short-term,recommendations of the Environmental Management Strategy is
to consider an Environmental Advisory Committee. The Task Force reviewed the bylaws of other
communities and met with the Manager of Development and Environmental Services to discuss the
4.3
terms of reference of such a committee. Attached as Appendix C is the Terms of Reference
recommended by the Task Force.
Committee Budget
The Task Force reviewed the budgets of each Committee. Currently most Advisory Committees have
an annual budget allocation of $10,000. Exceptions are the Economic Ad visory Committee which
has a budget of $1,000,the Public Art Steering Committee which has a budget of $70,000 and the
Municipal Advisory Committee on Accessibility issues which has no budget. The only budget related
change recommended by the Task Force is to provide a $10,000 budget to the Municipal Advisory
Committee on Accessibility Issues.The Task Force did not recommend increasing the budget of the
Economic Advisory Committee as the Council liaison indicated the current budget was sufficient for
the Committee’s needs.
As the recommendation to establish a new committee and to provide a budget to the Municipal
Advisory Committee on Accessibility Issues will require new funding and staff support, the Task Force
concluded that the newly elected Council should be tasked with the work of determining whether
such funding can be provided.
Business Plan/Financial Implications:
An Environmental Sustainability Advisory Committee will require funding. In addition to the
committee budget of $10,000 there will be an impact on staffing costs. The Committee Clerk is a
part-time position with hours based on the existing number of committees. If clerical support is to be
provided,the Committee Clerk’s hours will need to be increased by 12 hours per month. As well,
there will be costs associated with the assistance provided by a staff liaison from the Planning
Department. It is estimated that a staff liaison will dedicate approximately 25 hours per month to
support this committee.
Original signed by Ceri Marlo, C.M.C
_____________________________________
Prepared by:Ceri Marlo,C.M.C.
Manager of Legislative Services and Emergency Program
Original signed by Paul Gill, B.B.A, C.G.A., F.R.M.
_______________________________________
Approved by:Paul Gill, B.B.A, C.G.A, F.R.M
General Manager: Corporate & Financial Services
Original signed by J.L. (Jim) Rule
_______________________________________________
Concurrence:J.L. (Jim) Rule
Chief Administrative Officer
:cm
Integrated Transportation Advisory Committee
Appendix A
Integrated Transportation Advisory Committee (“ITAC”)
Bylaw No:#Year Committee Was Formed:2015
Annual Budget:$10,000 Number of Meetings Per Year:Four –meet quarterly
Meeting Date, Time and Location:Third Monday of the month at 7:00 pm in the Blaney Room
Mandate:
The Integrated Transportation Advisory Committee is appointed for the purpose of advising Council
on strategic priorities, planning, policies and mobility issues relating to transportation in Maple
Ridge, using the Transportation Plan as a guide. The Committee shall work towards creating,
promoting, and improving an efficient, affordable, and safe transportation network that supports a
variety of transportation choices.
About the Committee:
The Integrated Transportation Advisory Committee will:
Support the promotion of public education and awareness on the benefits, necessities and
safety aspects of active transportation.
Advise on matters related to active transportation as it relates to; active workplace travel,
active commuting, active recreation, and active destination -oriented trips.
Support the promotion of an improved pedestrian and multi-modal path networks for all ages
and ranges of mobility throughout their daily activities within the community and with its
connectedness to neighbouring communities.
Encourage regulations and policy changes that support and strengthen multi-modal active
transportation and transit.
Review and consider transportation policy in a regional context as it affects Maple Ridge, and
provide options on how to advance, promote, and improve the moment of people and goods
within the region.
Review and make recommendations to Council with regards to active transportation initiatives
proposed by other levels of government and/or agencies.
Membership:
Members will be selected based on their demonstrated interest and participation in community and
transportation matters, availability, work experience and knowledge or professional expertise.
Voting Members:
Two members from Council;
One member from the Municipal Advisory Committee on Accessibility Issues;
One member from Chamber of Commerce;
Three members-at-large;
One member-at-large with a cycling interest;
One member representing the seniors’ community;
One youth representative ( aged 25 years or under);
One member from Ridge Meadows RCMP.
Staff Involvement:
Staff Liaison from Engineering
Committee Clerk
APPENDIX B
THE CORPORATION OF THE DISTRICT OF MAPLE RIDGE
BY-LAW NO. 5510-1996
A by-law to establish a Bicycle Advisory Committee
WHEREAS Council may establish a Bicycle Advisory Committee pursuant to section 241 of the
Municipal Act, R.S.B.C. 1979, Chap. 290 and has expressed an interest in establishing a joint
Committee with the District of Pitt Meadows;
NOW THEREFORE the Municipal Council of the Corporation of the District of Maple Ridge,
in open meeting assembled, ENACTS AS FOLLOWS:
1. This By-law shall be known as "Maple Ridge -Pitt Meadows Bicycle Advisory Committee
Bylaw No. 55104996".
Definitions
2. For the purposes of this by-law, unless the context otherwise requires:
"Committee" means the Maple Ridge -Pitt Meadows Bicycle Advisory Committee;
"Councils" means the Council of the Corporation of the District of Maple Ridge and the
Council of the Corporation of the District of Pitt Meadows;
"Districts" means the Corporation of the District of Maple Ridge and the Corporation of
the District of Pitt Meadows;
"Maple Ridge" means the geographical area known as the Corporation of the District of
Maple Ridge;
"Mayors" means the elected Mayors of the Districts;
"Member" means a current Member of the Maple Ridge -Pitt Meadows Bicycle Advisory
Committee;
"Pitt Meadows" means the geographical area known as the Corporation of the District of
Pitt Meadows.
Mandate
3. Council hereby establishes a committee to be known as the "Maple Ridge -Pitt Meadows
Bicycle Advisory Committee".
4. The purpose of the Committee it to advise the Councils on cycling issues in the
community and implementation of the Maple Ridge -Pitt Meadows Bikeways Plan.
Bylaw No. 55104996
Page 2
Composition and Appointment
5. The Committee is comprised of seven (/) Members as follows:
(a) one Councillor from the District of Maple Ridge who has an interest in cycling;
(b) one Councillor from the District of Pitt Meadows who has an interest in cycling;
(b) one representative ftom Cycling B.C.;
(c) three Members -at -Large who reside in Maple Ridge;
(d) one Member -at -Large who resides in Pitt Meadows.
6. The Councillors are appointed annually by their respective Mayors.
7. The representative from Cycling B.C. is appointed bi-annually by Cycling B.C.
8. The Members -at -Large are appointed by their respective Councils after a newspaper
advertisement is placed asking people who have an interest in cycling to write to the
District in which they reside stating their background and their reasons for wanting to be
appointed to the Committee.
9. Applicants for the positions of Member -at -Large will be interviewed by their respective
Councils and a ballot will be prepared. The applicants with the most votes from the
Council become Members of the Committee.
10. Other people who may attend Committee meetings, to provide opinions, advice or
information or other services to the Committee, but who are not Members, are;
(a) the Mayors of the Districts;
(b) the Chief Administrative Officers of the Districts or his/her designate;
(c) staff from the Districts.
11. No Member of the Commmittee will receive any remuneration for services, however, a
Member shall be reimbursed for any reasonable out of pocket expenses incurred on behalf
of and previously approved by the Committee.
12. No Member of the Committee will serve concurrently on another District of Maple Ridge
Advisory Committee.
Term of Appointment
13. The term of appointment for all Members, with the exception of the Councillors, is two
years commencing on January 1st in the year they are appointed and terminating two
years later on December 31 st or until their successors are appointed.
Bylaw No. 55104996
Page 3
14. Notwithstanding section 13 above, the initial appointments of the Members -at -Large to
the Committee shall be as follows;
(a) two Members -at -Large from the District of Maple Ridge shall be appointed for a one
(1) year term;
(b) one Member -at -Large from each of the Districts shall be appointed for a two (2) year
term.
15. A person may not serve as a Member for more than six (6) consecutive years.
16. A person appointed to a vacancy with more than one-half of the original term left will be
considered to be serving a full term for the purposes of calculating years of service on the
Committee.
Vacancy
17. Notwithstanding other sections of this by-law, a vacancy created by death or resignation
will be reported as soon as possible to the respective Mayors, who may appoint a
replacement for the unexpired term of the former Member.
Chairperson
18. The Members will elect annually a Chairperson and aVice-Chairperson from amongst
themselves by a simple majority vote. The Vice -Chairperson will act in the capacity of
the Chairperson at any meeting where the Chairperson is absent.
Absenteeism
19. A Member who is absent, except for reasons of illness or with the leave of the
chairperson of the Committee or his/her designate, from three consecutive, or five in any
twelve consecutive, regular meetings is deemed to have resigned effective at the end of
the third or fifth such meeting, as the case may be.
Quorum and Voting
20. Quorum is four Members.
21. Only Members may vote on issues and resolutions and any Member not voting but
present is deemed to have voted in the affirmative.
Meeting Schedule and Procedures
22. The Committee has the power to govern its own procedure, provided such rules and
regulations do not contravene the Municipal Act, R.S.B.C. 1979, Chap. 290, District of
Maple Ridge by-laws, District of Pitt Meadows by-laws or any other statutes.
23. All meetings of the Committee are open to the public.
Bylaw No. 55104996
Page 4
24. The Committee will hold regular meetings, at such time and place within the Districts as
it may decide, although special meetings over and above the regular meetings may be
called by the Chairperson or any two (2) Members as long as each Member is given not
less than 48 hours notice of such meeting, which can only be waived by unanimous vote
of all the Members of the Committee.
25. The Committee may, from time to time on an affirmative vote of not less than two thirds
of the Members present at any meeting, appoint a sub -committee or sub -committees for
any specific purpose or purposes and may delegate to such sub -committee or sub-
committees authority with or without restrictions or conditions to execute and carry out
any of the purposes of the Committee.
26. The minutes of the proceedings of all meetings of the Committee will be maintained in a
Minute Book and forthwith following each meeting of the Committee, a copy, when
signed by the Chairperson or Member presiding shall be forwarded to the Municipal
Cleric of both Districts.
27. The Councils may include in their annual budgets such sums as are necessary to defray
the expenses of the Committee. The Committee must provide a detailed budget proposal
to the Councils on or before August 1 st of the year preceding the budget year.
28. The Committee will be provided with secretarial and staff support to carry out its
functions.
READ a first time this 1 lth day of February, 1997.
READ a second time this 1 lth day of February, 1997.
READ a third time this 13th day of May, 1997 .
RECONSIDERED and finally adopted the 27th day of May, 1997.
MAYOR
CLERK
Environmental Sustainability Advisory Committee
APPENDIX C
Environmental Sustainability Advisory Committee
(ESAC)
Bylaw No:#
Year Committee Was Formed:2015
Annual Budget:$10,000
Number of Meetings Per Year:Four –meet quarterly
Meeting Date, Time and Location Suggestion:Second Wednesday of the month, 7:00 pm in the
Blaney Room
Mandate:
The Environmental Sustainability Advisory Committee is appointed for the purpose of advising
Council on the protection, enhancement, conservation and appreciation of our community through
planned environmental sustainability which will provide a healthy community for present and future
generations.
About the Committee:
The Environmental Sustainability Advisory Committee will use the Environmental Management
Strategy to guide, advise and make policy recommendations regarding:
Conserving and enhancing Maple Ridge’s natural landscape.
Promoting public education and awareness of environmental issues.
Advocating responsible environmental practices and promoting sustainable policies.
Reviewing and making recommendations to Council with regards to environmental initiatives
proposed by other levels of government and/or agencies.
Measures to address climate change,including alterative energy.
Membership:
Members will be selected based on their demonstrated interest and participation in community and
environmental matters, availability, work experience and knowledge or professional expertise.
Voting Members:
Two members from Council;
One qualified environmental professional;
One member from ARMS (Alouette River Management Society);
One member from KEEPS (Kanaka Education and Environmental Partnership Society);
One member from Chamber of Commerce;
One member from the Urban Development Institute;
Four members-at-large with an environmental interest.
Staff Involvement:
Staff Liaison from Planning
Committee Clerk
City of Maple Ridge
TO: Her Worship Mayor Nicole Read MEETING DATE: January 19, 2015
and Members of Council FILE NO: 11-5245-20
FROM: Chief Administrative Officer MEETING: Workshop
SUBJECT: Request to Provide Municipal Services to Lot A, LMP 4786, a Development
Property in the City of Pitt Meadows
EXECUTIVE SUMMARY:
The City of Maple Ridge (City) has received correspondence from the City of Pitt Meadows (Pitt
Meadows) dated December 17, 2014 requesting that the City consent to providing water and
sanitary sewer services for a proposed auto dealership located on Lot A, LMP 4786 in Pitt Meadows.
The subject property is situated north of Lougheed Highway between the western City boundary and
Golden Ears Way as highlighted in the attached request. There are no Pitt Meadows utilities located
within reasonable proximity to the site so for the development to proceed it requires that water and
sanitary sewer services be provided by the City.
City staff have had previous correspondence with both the developer and Pitt Meadows staff
regarding the provision of services to this site and have determined that it requires City approval to
enter into an agreement and that there are a number of matters that need to be addressed prior to
final approval of the request.
There are other examples where the City has entered into servicing agreements with properties in
Pitt Meadows for the provision of infrastructure services and support for this application is
reasonable if it is determined to be technically feasible and impacts on neighbouring lands in the City
are mitigated.
The purpose of this report is to ascertain if City Council is supportive of the request to extend
services to the subject site in Pitt Meadows and to identify other any additional provisions that would
be required to be resolved prior to Council authorizing the provision of City services. It should be
noted that at this time consideration of the extension is only in principle and that any final
agreements would only be finalized upon confirmation of the adequacy of the stated provisions.
RECOMMENDATION(S):
THAT a letter be sent to the City of Pitt Meadows stating support in-principle for the provision of City
of Maple Ridge municipal water and sanitary services to Lot A, LMP 4786, a development property in
the City of Pitt Meadows (Rezoning File No. 3360-20-2014-02) subject to the Developer satisfying all
requirements identified in the January 19, 2015 “Request to Provide Municipal Services to Lot A,
LMP 4786, a Development Property in the City of Pitt Meadows” report to the City of Maple Ridge’s
satisfaction.
4.4
DISCUSSION:
a)Background:
The City is in receipt of a letter from Pitt Meadows dated December 17, 2014 stating that on
December 16, 2014 first reading was granted to amend the Pitt Meadows Official Community
Plan to rezone the lands North of Lougheed between Golden Ears Bridge and the City of Maple
Ridge municipal boundary to permit the development of an auto dealership.
The Pitt Meadows Council report identified that the subject site will require water and sanitary
sewer services from the City as there is no Pitt Meadows municipal servicing available within a
reasonable proximity to the development site. As such, the letter from Pitt Meadows to the City
has requested that the City agree to enter into a servicing agreement for the provision of
municipal water and sanitary sewer services.
City staff have previously discussed potential applications on this site with both Pitt Meadows
staff and developers. Through the correspondence City staff have identified a list of
requirements that need to be addressed including the technical feasibility for the provision of
services, onsite operational considerations as well as impacts to adjacent lands in the City as
outlined in Section C of this report.
b)Development Agreements
With ongoing growth in the Lower Mainland and increasing financial pressures, municipalities are
looking for ways to reduce overall costs and increase the efficiency of the services that are being
delivered. One approach for improving the efficiency of delivering services is to utilize the existing
infrastructure or facilities that are in place in neighbouring communities. This will often include
recreational and emergency services but also includes the provision of engineering services.
There are a number of existing cross-municipal servicing agreements in place between the City
and properties in Pitt Meadows. For instance the City provides the West Coast Mazda and Toyota
Dealerships in Pitt Meadows with water and sanitary sewer. These agreements eliminated the
need for the duplication of services and reduced both the developers initial cost of infrastructure
installation and the Cities ongoing maintenance and replacement costs.
Within the agreements the terms of use are clearly established including how the services will be
compensated for by the receiving municipality. If the provision of municipal services to Pitt
Meadows is supported a similar servicing agreement would be created in accordance with
current municipal statutes.
c)Development Requirements and Agreement Conditions
The proposed development borders on a residential neighbourhood in Maple Ridge. In previous
discussions with Pitt Meadows this property was anticipated to be residential whereas the
current application is commercial. While it is anticipated that the technical aspects of the
provision of services can be addressed, there are a significant number of foreseeable issues with
the interface to a commercial property that will be of concern to the City residents in the
adjoining neighbourhood. These generally include noise and light pollution, overspill of employee
and customer parking onto residential streets and impacts from additional stormwater runoff.
Through the initial discussion pertaining to this development Staff identified several preliminary
requirements that need to be addressed by the applicant through the Pitt Meadows development
process prior to final consideration of the extension of services by the City. The issues that
require resolution are as follows:
Utilities:
o Determine the adequacy of the City’s water distribution and sanitary sewer
systems in light of the proposed land use.
o Undertake a floodplain hydraulic assessment including overland flows and
groundwater impacts on adjacent properties as a result of the placement of any
fill on the development site.
o Develop a storm water management plan to address any drainage concerns with
the residential interface, ensuring that City properties do not suffer any
deleterious impacts from the proposed development.
Transportation Study:
o Review vehicular access and pedestrian access to the site.
o There is no pedestrian access to be provided from the City.
o Address conflicts with the proposed Lougheed access and existing merge lane
from Dewdney Trunk Road onto Lougheed Highway,
o Address emergency access to the site.
Development Process:
o Records from any public hearings that have been conducted and advance notice
of future meetings.
Design Considerations:
o Improve buffering and landscape details between residential and commercial
including an acoustic study of impacts from the development site.
o All employee parking should be contained on site.
o The City will not support pedestrian connectivity to 201 Street.
o No rooftop parking permitted or identify acceptable screening and louvres to
maintain existing levels of residential privacy in adjoining properties.
o No use of outdoor speakers or other audible notification systems.
o Implement lighting standards the restrict all light pollution either direct or
reflected from entering into the adjoining residential area including, limiting the
height of poles, providing lighting screens, reduced brightness after hours and
effective landscaping.
Senior Agency Approvals
o Translink
o Ministry of Transportation
o Metro Vancouver
Servicing Agreement
o Terms of compensation and compliance with statutory requirements
Additional Items
o City Council items and considerations
o Public Hearing issues from residents
o All enforcement issues related to the subject property arising from either land
use or property owners to be addressed by Pitt Meadows.
d) Desired Outcome:
That Council would support the issuance of a letter to Pitt Meadows supporting the proposed
development in principle subject to the receipt of further information addressing all City concerns
prior to entering into a servicing agreement for the provision of services to the development site.
e) Citizen/Customer Implications:
The properties in Maple Ridge along 201 Street will be impacted by development of the Pitt
Meadows site regardless of the nature of land use that occurs but the City seeks to mitigate
those impacts. Staff understands that the developer has had a Public Information Meeting for
residents adjoining the development site.
f) Interdepartmental Implications:
A number of City departments will be involved should the request for service connections be
supported: the Finance Department will be required to collect utility charges through Pitt
Meadows as per the conditions laid out in a servicing agreement; the Operations Department will
be required to maintain the service connections with potentially limited accessibility along the
Cities municipal boundary depending upon where the services are located; the Licences, Permits
and Bylaw Department have historically been required to enforce concerns that originated from
interface properties in Pitt Meadows such as noise complaints, litter, parking on boulevards and
signage, and the Engineering and Planning Departments will be required to review the
development application reports as well as preparing Council reports and updates for a
development application located outside of the City.
g) Alternatives:
Council issue a letter to Pitt Meadows stating that the provision of water and sanitary sewer for
the proposed development is not supported that the property should be serviced from Pitt
Meadows.
CONCLUSIONS:
Given that the City has previously entered into agreements for the provision of services with Pitt
Meadows and assuming that the request to extend water and sanitary sewer to the subject property
is technically feasible, staff support for the request from Pitt Meadows providing that the specified
requirements as outlined in this report are resolved to the City’s satisfaction.
“Original signed by Stephen Judd”
_______________________________________________
Prepared by: Stephen Judd PEng, Manager of Infrastructure Development
“Original signed by David Pollock”
_______________________________________________
Reviewed by: David Pollock PEng., Municipal Engineer
“Original signed by Frank Quinn”
_______________________________________________
Approved by: Frank Quinn PEng., General Manager, PW&DS
“Original signed by J.L. (Jim) Rule”
_______________________________________________
Concurrence: J.L. (Jim) Rule
Chief Administrative Officer
Att: Letter from City of Pitt Meadows dated December 17, 2014 including Pitt Meadows Council in Committee Report
dated December 03, 2014 titled “Vehicle Dealership rezoning and OCP Amendment Applications, Lot A LMP 4786.